Customer Relations Associate- Receptionist

Berlin City Auto Group • Portland, ME

8d • Onsite

About The Position

At Berlin City Toyota, every outstanding customer experience begins with the first hello. We're looking for a friendly, professional, and customer-focused Customer Relations Associate to become the face and voice of our dealership. Whether you're welcoming guests at the front desk or assisting customers over the phone, you'll play an essential role in delivering a seamless, positive experience that leaves a lasting impression. Your ability to connect with people, anticipate their needs, and ensure every interaction is handled with care will directly contribute to our reputation for exceptional customer service. No automotive experience? No problem. We'll provide the training—you bring the positive attitude, strong communication skills, and passion for delivering an outstanding customer experience.

Requirements

• Must be at least 18 years of age
• Authorized to work in the United States
• Ability to successfully pass a pre-employment background check
• Is passionate about delivering exceptional customer experiences.
• Enjoys building relationships and making people feel welcome.
• Communicates professionally and confidently in person and over the phone.
• Is comfortable learning and using new technology, CRM platforms, and scheduling systems.
• Thrives in a fast-paced environment while staying organized and detail-oriented.
• Can successfully manage multiple priorities without sacrificing the quality of the customer experience.
• Is dependable, punctual, and takes pride in providing outstanding service.
• Works collaboratively with teammates to ensure every customer has a positive experience.
• Brings a positive attitude, strong work ethic, and eagerness to learn and grow.

Nice To Haves

• Previous experience in customer service, hospitality, retail, banking, healthcare, receptionist, or administrative roles is preferred but not required

Responsibilities

• Deliver an exceptional customer experience by greeting every customer, vendor, and visitor with warmth, professionalism, and enthusiasm.
• Manage a multi-line phone system, answer incoming calls promptly, and ensure customers are connected with the appropriate department.
• Create positive first impressions that reflect the Berlin City Toyota commitment to outstanding customer service.
• Assist customers by providing information, answering general questions, and helping them navigate their dealership experience.
• Schedule service appointments and coordinate with the service team to provide a seamless customer experience.
• Follow up with current and previous customers to confirm appointments and maintain strong customer relationships.
• Communicate with internet customers through their preferred method, including phone, text, and email.
• Maintain accurate customer information within the dealership CRM system to support excellent communication and follow-up.
• Support sales, service, and administrative teams with clerical and administrative tasks as needed.
• Maintain a clean, organized, and welcoming reception area that enhances the overall customer experience.
• Continuously look for opportunities to exceed customer expectations and create memorable experiences.

Benefits

• Paid training
• Career growth opportunities with ongoing training, mentorship, and advancement
• Gain experience using modern CRM platforms, scheduling software, and dealership technology that will strengthen your professional skill set
• Paid time off that begins accruing on your first day
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement of up to $75 per month
• Employee discounts
• Recognition programs that celebrate outstanding performance
• A supportive, team-oriented culture where your contributions are valued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed