Customer Relations Associate

Vault Risk Management Services LLC • Tampa, FL

4d • Hybrid

About The Position

Company Overview
At Vault, we are not just insuring assets. We are reducing risks with data-driven technology to Protect What Matters Most to our customers. Our team is driven by a shared commitment to protect customers’ most prized possessions. We look at the bigger picture to provide custom solutions, exceptional service, and risk management to protect their legacy proactively.

The Customer Relations Associate role will be a hybrid schedule working onsite three days a week in our Tampa office.
Why Choose Vault
Voted Best Places to work in Tampa Bay
An innovative, open-minded environment, built on trust and empowerment
A diverse and inclusive organization where we value each individuals’ strengths and expertise
A team committed to charity and community involvement
Mentorship from the top minds in the industry
A forward-thinking team backed by cutting edge technology
A-Financial Strength rating by AM Best
Comprehensive benefits tailored to your lifestyle

Requirements

• Basic ability to navigate computers and applications (Microsoft Office)

Nice To Haves

• A Bachelor’s degree or prior insurance experience in a role directly supporting customers
• Exceptional customer service skills and ability to work independently and collaboratively with cross-functional teams to continue to cultivate an environment of teamwork and collaboration
• Strong time management and attention to detail
• Strong written and verbal communication skills, including the ability to communicate effectively through multiple channels
• Effective ability to cultivate strong business relationships through a clear focus on internal and external customers

Responsibilities

• Support our external customers via incoming phone calls and email communication
• Follow up as needed with agent partners and customers to ensure we are providing a luxury experience
• Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
• Identify needs of customers and provide solutions and or alternatives when needed
• Maintain established levels of productivity, service and quality standards in a fast-paced environment
• Provide feedback and process improvement recommendations to ensure efficiency and exceptional customer experience
• Attend trainings and continuing education sessions to define growth opportunity pathways

Benefits

• Flexible Spending Accounts & Health Savings Accounts, with company contributions
• Company paid comprehensive life & disability insurance plans
• 24/7 Telehealth Doctor Access, Virtual wellness screenings, Employee Assistance Programs
• Company 401k retirement plan with Day 1 eligibility (6% company match, 100% immediate vesting)
• 23 PTO days/year
• 11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree