Customer Relations Associate

Health System Services Ltd • City of Niagara Falls, NY

1d • $19 - $21 • Onsite

About The Position

As a Customer Relations Associate, you’ll be the heartbeat behind our seamless service—answering calls, connecting clients, and helping with financial and billing questions, all while championing a positive, supportive atmosphere in healthcare. If you’re energized by making a real impact and love helping others, HSS is the place for you!

Requirements

• High school diploma or GED required.
• Strong organizational and time management skills; able to follow tasks through to completion.
• Flexible and adaptable in a fast-paced, changing environment.
• Ability to build positive, results-driven relationships.
• Professional, friendly, and customer-focused demeanor.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Nice To Haves

• Associate degree preferred.
• Previous experience in medical reimbursement or medical office customer service preferred.

Responsibilities

• Answer and direct incoming calls, emails, and messages with professionalism.
• Assist customers with billing inquiries, payments, and account questions.
• Process payments, set up payment plans, and review accounts for accuracy.
• Document all customer interactions and maintain up-to-date account records.
• Educate patients on equipment use and troubleshooting.
• Support the team with administrative tasks and share findings or trends with supervisors.
• Assist with other duties as needed to support our mission and values.

Benefits

• Medical, Dental, and Vision insurance
• 401K with 3% company contribution after one year and 1,000 hours worked
• Generous PTO, Vacation and 9 Paid Holidays
• Short Term Disability (optional)
• Company-Paid Long-Term Disability
• Free Confidential Employee Assistance Program
• Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
• Community programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED