Customer Records Specialist I or II

Tri Counties Bank•Chico, CA

13d•$18 - $22

About The Position

The Customer Records Specialist I or II completes customer maintenance within the Bank’s core systems. Work may include CIF and account record maintenance, Death of Depositor processing, W8/W9 processing, closed account review, address confirmation and notice review, returned mail processing and fee posting, document scanning, and mobile deposit limit changes. The role also provides prompt, efficient, and professional service to branches and departments and supports teammates with non-primary duties as needed. The position requires maintaining knowledge of and complying with applicable banking regulations, including overdraft protection, Reg E, Reg D, the Bank Secrecy Act (BSA), Reg CC, privacy requirements under the Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, the Right to Financial Privacy Act (RFPA), identity theft red flags, UDAAP, Financial Elder Abuse, and OFAC.

Requirements

Ability to work in a team environment with moderate levels of background noise.
Ability to grasp new concepts.
Understanding of debit/credit functions or concepts related to transaction postings.
Ability to communicate verbally and in writing with customers and colleagues in a professional and clear manner.
Ability to follow established policies and procedures.
Ability to communicate positively and courteously with peers, with genuine concern for resolving problems or concerns.
Ability to move quickly and effectively from one task to another.
Ability to work independently with moderate supervision of daily work.
Ability to interact and communicate with colleagues with varying levels of expertise.
Ability to communicate business processes to technical resources.
Ability to prioritize job responsibilities.
Demonstrated excellent customer service abilities.
Demonstrated good judgment.
High school diploma or GED required.
MS Office Suite and Windows-based PC operations.
For Customer Records Specialist I: 0–2 years of relevant banking or financial services experience, preferably in an operational capacity.
For Customer Records Specialist II: 2 years of relevant banking or financial services experience, preferably in an operational capacity.

Nice To Haves

For Customer Records Specialist I, relevant banking or financial services experience in an operational capacity is preferred.
For Customer Records Specialist II, relevant banking or financial services experience in an operational capacity is preferred.

Responsibilities

Complete lower-risk and lower-complexity account maintenance tasks within the Signature system.
Scan, index, and maintain bank-wide documents within the Bank’s imaging system.
Provide prompt, efficient, and professional service to branches and departments.
Assist other team members with non-primary assigned duties when necessary.
Perform other work-related duties as assigned.
Maintain knowledge of and comply with applicable banking regulations and requirements, including overdraft protection, Reg E, Reg D, BSA, Reg CC, GLBA and NPPI regulations, RFPA, identity theft red flags, UDAAP, Financial Elder Abuse, and OFAC.