Customer Receivables Supervisor
About The Position
This role is responsible for leading a team of fewer than 10 employees supporting core payment operations, including payment exception processing and limited in-office manual check handling. A key component of the role is managing the team responsible for daily exception work—researching and resolving payments that did not post or posted incorrectly to ensure accuracy and timely correction. This work occurs in office twice a week. The team also supports daily payment investigations, reconciliation activities, and cash balancing to maintain integrity across the end-to-end payment lifecycle. This role works closely with the Customer Contact Center, where building and maintaining strong, collaborative relationships is critical to success. Effective partnership ensures alignment on customer issues, timely resolution of payment-related concerns, and a consistent customer experience. In addition to day-to-day operations, this role partners cross-functionally on projects related to onboarding key account payments, ensuring proper setup, seamless integration, and alignment with existing processes and controls.
Requirements
- 3 years experience in customer service in related business function or industry.
- High school degree or equivalency.
- Demonstrated skills in leading teams and projects, problem solving and decision making.
- Familiarity with regulatory billing environments.
- Self-motivated and results oriented.
Nice To Haves
- Post-high school education desirable.
- Ownership & Follow-Through.
- Change Agility & Adaptability.
- Strong Communication (Clear + Direct).
- Demonstrated accountability.
- Leads Through Influence.
Responsibilities
- Monitor overall performance, motivate improvements, provide direction and strategically hire and train work force to meet customer and business needs and to achieve customer service and financial goals.
- Conduct performance reviews, provide coaching.
- Plan, organize, allocate and assign tasks and follow up with team members to complete daily work and control outstanding work and issues.
- Provide analysis, recommendations and implementation to resolve system and employee performance issues in order to meet goals.
- Answer and resolve complex issues presented by customers (residential, commercial and industrial) and follow up findings with recommendations for improvements in process, offerings and policies.
- Responsible for proper interpretation and application of rules and regulations.
- Maintain relationships and coordinate activities with peers and other departments (CCC/BSC, Marketing, Business Systems, Meter Shop, etc.)
- Lead or serve on teams.
- Conduct and assist with billing functions and special projects as necessary.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
