Customer Quality Manager

Grundfos • Fresno, CA

2d • Hybrid

About The Position

Are you passionate about being the voice of the customer and driving quality excellence across a global organization? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Customer Quality Manager, you will be representing the region as the go-to expert for customer quality, leading rapid resolution of major quality issues, driving transparent communication with key customers, and turning customer feedback into tangible product and process improvements. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

Requirements

• A bachelor’s or master’s degree in engineering, Quality Management, or a related technical field.
• A minimum of 10+ years of experience in Customer Quality, Quality Engineering, Supplier Quality, or Product Support roles
• Proven track record handling customer escalations, complaints, and major quality incidents
• Solid understanding of ISO 9001, FMEA, 8D, and other core quality standards and tools

Nice To Haves

• Experience in the pump, water technology, or industrial manufacturing industry
• Six Sigma Green or Black Belt certification
• Strong stakeholder management skills with experience presenting to senior customer leadership

Responsibilities

• Lead containment, root-cause analysis, and corrective actions for major customer quality escalations using 8D, 5W2H, and related methodologies
• Act as the primary quality interface to key customers — delivering KPI updates on PPM, complaints, warranty cases, and improvement plans
• Collect, consolidate, and channel Voice of Customer (VOC) insights to drive quality improvements across products and processes
• Monitor warranty performance, cost trends, and recurring failure patterns, initiating deep dives and driving reliability improvements with plants and product development
• Track and report Customer Quality KPIs and drive top improvement initiatives using structured methods (Pareto, trend analysis, CQI)
• Collaborate cross-functionally with Sales, Operations, Product Development, Service, and Supplier Quality to ensure rapid issue resolution and a unified customer approach

Benefits

• Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs
• Annual bonuses
• health insurance
• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior