Customer Quality Manager

Woodward L'Orange•Fort Collins, CO

About The Position

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Customer Quality Manager Estimated annual base pay: $108,000(minimum) - $140,000(midpoint) - $173,000(maximum) All members included in annual cash bonus opportunity. 401(k) match (4.5%) Annual Woodward stock contribution (5%) Tuition reimbursement and Training/Professional Development opportunities for all members 12 paid holidays, including floating holidays. Industry leading medical, dental, and vision Insurance upon date of hire Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. Paid parental leave. Adoption Assistance Employee Assistance Program, including mental health benefits. Member Life & AD&D / Long Term Disability / Member Optional Life Member referral bonus Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Requirements

Leadership: Effectively manages and motivates teams to achieve quality and timeliness of objectives.
Operational Management: Oversees daily operations to meet short-term operational goals.
Strategic Planning: Develops and adapts departmental plans to address resource and operational challenges.
Performance Management: Conducts performance appraisals, rewards, and fosters team member development.
Problem Solving: Identifies and resolves technical and operational issues with consideration for broader departmental impact.
Business Acumen: Understands how the quality department integrates with other business units to achieve overall operational objectives.
Technical Expertise: Provides specialized technical guidance to team members and stakeholders to maintain quality standards.
Decision Making: Makes informed decisions based on policies, procedures, and departmental plans.
Interpersonal Skills: Guides and influences others to adopt different perspectives to enhance team performance.
Financial Acumen: Monitors and achieves operational and financial results within the quality department.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Responsibilities

Oversees and directs Customer and Production Quality Engineering teams to achieve established quality objectives.
Oversee and advance production quality improvement efforts that reduce nonconformances and strengthen manufacturing output yields.
Build and maintain positive customer relationships through effective communication, responsiveness, and collaboration to support trust and long-term partnerships.
Lead efforts to identify and address the root causes of customer warranty returns, working with internal teams to implement corrective actions and improve product quality.
Performs regular performance appraisals, provides feedback, and facilitates training and development for team members.
Identifies, analyzes, and mitigates technical and operational quality problems to maintain operational excellence.