Customer Quality Manager

Salaried/Skilled Trades NSG Group•Urbancrest, OH

8d•Onsite

About The Position

Lead a team of Customer Quality Ambassadors within the region to secure customer quality. Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps. Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets. Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions. Conduct and manage customer audits (including preparations for IATF 16949 Certification Audits), and working with audit teams on follow-ups. Assess and improve quality processes by proposing and deploying new and improved processes. Drive resolution of structural quality issues within corporate program. Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty etc.). Develop regional quality strategies aligned with corporate objectives. Facilitate Communication between NSG Plant and Customer. Document and communicate daily quality problems and rank accordingly and escalate as needed to Senior Quality Manager. Manage Third Party onsite sorting to minimize cost and damage to NSG. Monitor and approve contract Quality Ambassador invoices. Recruit and train onsite Quality Ambassadors. Document and issue weekly quality and performance reports to all levels with NSG. Participate in any APQP activities and support NMI team to ensure smooth launches at the customer. Assist NSG Plants with Customer Quality QIPs. Manage Tier 1 Customer defect collection system. Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles. Mentor and Develop NSG Plant Quality Group Leaders and Assist as Needed. Other duties as assigned.

Requirements

Associate degree in business or Equivalent Experience
Proficient in advanced problem-solving skills
Excellent computer & organizational skills
Excellent communication skills
Proven leadership skills
Proficient training skills
Proven experience in leading teams of hourly & salaried employees

Nice To Haves

Tier 1 or Tier 2 automotive supplier experience

Responsibilities

Lead a team of Customer Quality Ambassadors within the region to secure customer quality
Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps
Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets
Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions
Conduct and manage customer audits (including preparations for IATF 16949 Certification Audits), and working with audit teams on follow-ups
Assess and improve quality processes by proposing and deploying new and improved processes
Drive resolution of structural quality issues within corporate program
Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty etc.)
Develop regional quality strategies aligned with corporate objectives
Facilitate Communication between NSG Plant and Customer
Document and communicate daily quality problems and rank accordingly and escalate as needed to Senior Quality Manager
Manage Third Party onsite sorting to minimize cost and damage to NSG
Monitor and approve contract Quality Ambassador invoices
Recruit and train onsite Quality Ambassadors
Document and issue weekly quality and performance reports to all levels with NSG
Participate in any APQP activities and support NMI team to ensure smooth launches at the customer
Assist NSG Plants with Customer Quality QIPs
Manage Tier 1 Customer defect collection system
Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
Mentor and Develop NSG Plant Quality Group Leaders and Assist as Needed
Other duties as assigned