Customer Project Manager – Hospital Patient Monitoring (Field: Boston)

Philips • Boston, MA

15d • $101,000 - $160,000 • Onsite

About The Position

Lead end-to-end delivery of complex Hospital Patient Monitoring (HPM) implementations, including IT solutions, capital equipment installation, and systems integration. Partner with clinical and technical teams and hospital stakeholders to optimize care delivery, exceed customer expectations, and deliver projects in accordance with the statement of work and Philips Project Management Methodology. The role is field-based and supports customers in the Boston, Massachusetts area.

Requirements

• At least 5 years of experience in direct project management, IT integration or implementation, or related skills managing customer relationships in a healthcare service delivery environment.
• Active Project Management Professional (PMP) certification through the Project Management Institute, or obtain it within 18 months of beginning employment.
• Bachelor’s degree in project management, information technology, computer science, clinical studies, or a related field, or an equivalent combination of education and the listed experience.
• Strong leadership skills and the ability to engage and align diverse project resources and stakeholders.
• Exceptional interpersonal, organizational, written, and verbal communication skills.
• Ability to travel approximately 75% across the specified geography, with average daily driving of 1–4 hours; occasional overnight stays and air or train travel may be required.
• Ability to provide further support across the zone and occasionally travel nationally.
• Ability to work in an office, home office, remote setting, and hospital or healthcare environment; comply with vendor credentialing requirements; work flexible hours based on business needs; and wear required personal protective equipment.
• US work authorization; sponsorship for a work-authorized visa is not available now or in the future.
• Must reside in or within commuting distance of Boston, Massachusetts.

Nice To Haves

• Experience with hospital patient monitoring equipment and solutions.

Responsibilities

• Lead HPM implementations, including IT solutions, capital equipment installation, and systems integration, across projects of varying scope and complexity.
• Coordinate and lead internal and external clinical, technical, and sales teams in partnership with hospital stakeholders.
• Develop and execute project plans, including work breakdown structures, communications coordination, risk and change management, stakeholder analysis, and resource management.
• Monitor project progress and provide clear, timely status updates.
• Ensure site readiness and manage timelines, risks, and dependencies to prevent delays and maintain project momentum.
• Drive issue resolution and decision-making to keep projects on track.
• Communicate with stakeholders and third-party vendors through structured updates and governance rhythms.
• Manage business metrics including inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.

Benefits

• Generous paid time off (PTO)
• 401(k) with up to 7% company match
• Health Savings Account (HSA) with company contribution
• Stock purchase plan
• Education reimbursement
• Comprehensive Philips Total Rewards benefits program
• Annual incentive bonus, sales commission, or long-term incentives may be offered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level