Customer Project Manager - Hospital Patient Monitoring (Field: New York City)

Philips • Long Island, NY

13d • Onsite

About The Position

Lead high-impact healthcare technology solution implementations as a Customer Project Manager for Philips’ Hospital Patient Monitoring (HPM) business. Drive end-to-end delivery of complex solutions, partnering with clinical and technical teams to optimize care delivery, exceed customer expectations, and advance connected healthcare. This field role covers projects of varying scope and complexity, including IT solutions, capital equipment installation, and systems integration. The position requires approximately 75% travel across the specified geography, generally at customer or supplier locations, with an average of 1–4 hours of driving daily. Occasional overnight stays, air or train travel, support across the zone, and national travel may be required. The employee must reside in or within commuting distance of New York, NY. Work may take place in an office or home office, remotely, and in hospital or healthcare environments. Flexible hours based on business needs, compliance with vendor credentialing, and wearing required personal protective equipment are required.

The Customer Project Manager ensures delivery adheres to the statement of work and provides a high-quality customer experience. The role coordinates internal and external clinical, technical, and sales teams in partnership with hospital stakeholders; develops and executes project plans using the Philips Project Management Methodology; monitors progress and communicates status; ensures site readiness; manages timelines, risks, dependencies, issues, and decisions; and oversees project metrics including inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.

The position requires at least five years of experience in direct project management, IT integration or implementation, or related skills managing customer relationships in a healthcare service delivery environment. An active Project Management Professional (PMP) certification is required, or must be obtained within 18 months of beginning employment. A bachelor’s degree in project management, information technology, computer science, a clinical field, or another related field—or an equivalent combination of education and the stated experience—is required. Hospital patient monitoring equipment and solutions experience is preferred.

The New York pay range is $101,000–$160,000 annually. An annual incentive bonus, sales commission, or long-term incentives may also be offered. Benefits include paid time off, a 401(k) with up to 7% company match, an HSA with company contribution, a stock purchase plan, and education reimbursement. US work authorization is required; visa sponsorship is not available. Relocation benefits are not provided.

Requirements

• At least 5 years of experience in direct project management, IT integration/implementation, or related skills managing customer relationships in a healthcare service delivery environment.
• Active Project Management Professional (PMP) certification through PMI, or ability to obtain it within 18 months of beginning employment.
• Bachelor’s degree in project management, information technology, computer science, a clinical field, or another related field; or an equivalent combination of education and the stated experience.
• Strong, influential leadership skills to engage and align diverse project resources and stakeholders.
• Exceptional interpersonal, organizational, written communication, and verbal communication skills.
• Ability to perform the position’s minimum physical, cognitive, and environmental requirements with or without accommodation.
• Ability to travel approximately 75% across the specified geography; average driving time is 1–4 hours daily. Occasional overnight, air, train, zone-support, and national travel may be required.
• Ability to work in an office/home office or remote setting and in a hospital/healthcare environment.
• Ability to comply with vendor credentialing requirements, work flexible hours based on business needs, and wear required personal protective equipment.
• Must reside in or within commuting distance of New York, NY.
• US work authorization is required; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.

Nice To Haves

• Experience with hospital patient monitoring equipment and solutions.

Responsibilities

• Lead end-to-end delivery of Hospital Patient Monitoring implementations, including IT solutions, capital equipment installation, and systems integration.
• Ensure projects adhere to the statement of work and deliver a high-quality customer experience.
• Coordinate and lead internal and external clinical, technical, and sales teams in partnership with hospital stakeholders.
• Motivate teams to meet timelines, quality standards, and project objectives.
• Develop and execute comprehensive project plans using the Philips Project Management Methodology, including work breakdown structure, communication coordination, risk management, change management, stakeholder analysis, and resource management plans.
• Monitor project progress and provide clear, timely status updates.
• Ensure site readiness and proactively manage timelines, risks, and dependencies to maintain momentum and prevent delays.
• Drive issue resolution and decision-making to keep projects on track.
• Communicate with stakeholders and third-party vendors through structured updates and governance rhythms.
• Manage business metrics including inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.
• Travel across the specified geography and provide occasional support across the zone and nationally, as required.

Benefits

• Generous paid time off (PTO).
• 401(k) with up to 7% company match.
• Health savings account (HSA) with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Other compensation may include an annual incentive bonus, sales commission, or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level