Customer Project Manager – Hospital Patient Monitoring (Field: Boston)

Philips • Boston, MA

13d • Onsite

About The Position

Lead end-to-end delivery of Hospital Patient Monitoring (HPM) implementations, including IT solutions, capital equipment installation, and systems integration, across projects of varying scope and complexity. Ensure delivery aligns with the statement of work and provides a high-quality customer experience. Partner with hospital stakeholders and coordinate internal and external clinical, technical, and sales teams to align execution and maintain strong team performance. Develop and execute comprehensive project plans using the Philips Project Management Methodology, monitor progress, and communicate timely status updates. Ensure site readiness and proactively manage timelines, risks, dependencies, issues, and decisions to keep projects on track. Communicate with stakeholders and third-party vendors through structured updates and governance rhythms, while managing business metrics including inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.

This is a field position based in or within commuting distance of Boston, Massachusetts. It requires approximately 75% travel across the specified geography, with average daily driving time of 1–4 hours. Occasional overnight stays and travel by air or train may be required, as may additional support across the zone and occasional national travel. The employee must work in an office/home office or remote setting as well as in hospital or healthcare environments, comply with vendor credentialing requirements, work flexible hours based on business needs, and wear required personal protective equipment. The position requires US work authorization; sponsorship is not available, and relocation benefits will not be provided.

Requirements

• At least 5 years of experience in direct project management, IT integration/implementation, or related skills managing customer relationships in a healthcare service delivery environment.
• Active Project Management Professional (PMP) certification through the Project Management Institute (PMI), or ability to obtain it within 18 months of beginning employment.
• Bachelor’s degree in project management, information technology, computer science, a clinical field, or another related field, or an equivalent combination of education and stated experience.
• Strong leadership skills and ability to engage and align diverse project resources and stakeholders.
• Exceptional interpersonal, organizational, written, and verbal communication skills.
• Ability to perform the position’s minimum physical, cognitive, and environmental requirements with or without accommodation.
• Ability to travel approximately 75% across the specified geography; average driving time is 1–4 hours daily, with occasional overnight stays and air and/or train travel, support across the zone, and occasional national travel.
• Ability to work in an office/home office or remote setting and in a hospital/healthcare environment, comply with vendor credentialing requirements, work flexible hours based on business needs, and wear required personal protective equipment.
• Must reside in or within commuting distance of Boston, MA.
• US work authorization is required; candidates who require work-authorized visa sponsorship now or in the future will not be considered.

Nice To Haves

• Experience with hospital patient monitoring equipment and solutions.

Responsibilities

• Lead end-to-end Hospital Patient Monitoring implementations, including IT solutions, capital equipment installation, and systems integration.
• Ensure adherence to the statement of work and drive a high-quality customer experience.
• Coordinate and lead internal and external clinical, technical, and sales teams in partnership with hospital stakeholders.
• Motivate teams to meet timelines, quality standards, and project objectives.
• Develop and execute project plans using the Philips Project Management Methodology, including work breakdown structures, communication coordination, risk and change management, stakeholder analysis, and resource management plans.
• Monitor project progress and provide clear, timely status updates.
• Ensure site readiness and proactively manage timelines, risks, and dependencies.
• Drive issue resolution and decision-making to keep projects on track.
• Communicate with stakeholders and third-party vendors through structured updates and governance rhythms.
• Manage business metrics including inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.

Benefits

• Generous paid time off (PTO).
• 401(k) with up to 7% company match.
• Health savings account (HSA) with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Other benefits through the Philips Total Rewards benefits program.
• Annual incentive bonus, sales commission, or long-term incentives may be offered, depending on the role and circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level