Customer Project Manager

Schneider Electric•Richmond, VA

1d•Onsite

About The Position

Responsible for the overall project execution for our Vantage Data Center accounts. This person will be managing complex customer projects, focusing on utilizing SE resources to deliver equipment as requested by customer, focusing on customer satisfaction, risk, profitability, and opportunity management. Main duties include project organization and planning, monitor and control of progress and budget, anticipation and management of risks and changes. This role will require travel within the U.S. to be on the construction sites.

Requirements

Extensive experience in a customer facing related project manager role
Experience in the data center industry
Technical knowledge within the data center industry
Must be opened to traveling in the U.S.

Nice To Haves

Experience managing construction projects is preferred

Responsibilities

Order handoff meeting with sales & confirm scope of order
Order handoff with customer & confirm scope & schedule of order
Setting up project finances (progress billing, manual invoicing, tax exempt, etc.)
Verify what approval documents are needed
PM responsible for reviewing approval drawing quality (approvals, records, O&M)
Order conversion
Confirm site requirements for drawing and ship schedule & communicate them to the site
PM responsible for managing factory release with customer, but can utilize SSR to release equipment in Q2C or adjust release dates (Gate 3)
Warranty/CR claims are over-seen by the PM but can be initiated and processed through CR
In the case of warranty that require financial transaction (i.e. replacement breakers) the PM must track any financial risk
Lead and coordinate local Field Service for startup and post shipment warranty actions
Issuing/coordinating third-party PO
Change orders/order maintenance
GSC engineering/escalations/schedule coordination
Responsible for gathering lessons learned during and at the end of the project

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits