Ingénieur Programmes Clients - Programmes GAP (APS5000) / Customer Programs Engineer - APU Programs (APS5000)

RTX•Longueuil, QC

15d•Hybrid

About The Position

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world. Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world. The APU Program Customer Service team supports a fleet of approximately 6,000 APUs made up of 26 models and accumulating over 100,000,000 hours of operations. Our team is dedicated to providing the best possible customer experience to more than 400 commercial and regional aviation operators, including the world's largest airlines. Reporting to the Boeing and De Havilland Program Manager, you will join an international team of customer service experts who are responsible for ensuring that our products and services meet the highest expectations of our customers. We build a solid relationship with our customers by keeping the focus on their needs and developing new specific solutions. As a member of the Customer Service Program team, part of the Auxiliary Power Group (APU), Commercial Aviation team, you are responsible for managing the performance of the product in service, the relationship with customers / aircraft manufacturer and ensure that the service teams meet the strategic and specific needs of our program. You are part of a team of experts responsible for leading various integrated teams with the aim of influencing product improvements that may have an impact on safety, durability, reliability or in-service maintenance costs.

Requirements

Bachelor degree with a minimum of 8 years’ experience
Master degree with a minimum of 6 years’ experience
Field of studies: Aeronautical Engineering, Mechanical Engineering
Strong project management skills
Ability to work in a matrix organization
Ability to convert technical data into concrete strategy and action plan
Product knowledge (engines)
Strong people and communication skills
Solid computer skills (PowerPoint, Excel, Word, Access, etc.)
Business trips
This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Nice To Haves

Previous experience in Customer Engineering or Project Engineering is a plus.

Responsibilities

Carry out customer service engineering activities related to Auxiliary Power Units (APU) – Commercial Aviation
Be responsible for product performance – including safety, reliability, durability and all related services with product maintenance
Meet obligations to customers, aircraft manufacturers or aviation regulatory authorities
Ensure organizations understand specific program strategies in a matrix organization
Analyze market forecasts and manage in-service technical campaigns.
Be responsible for finding solutions to optimize operating costs.
Define and implement strategies related to the marketing of new programs or new customers who use our products.
Represent the voice of the customer across our organization
Manage commercial campaigns and warranty programs
Be the expert on the product in order to help the support teams as well as to share his knowledge with our customers.
Assist in the development of new business model.