Ingénieur Operations | Operations Field Engineer

Estruxture Data Centers•Montreal, QC

10d•Onsite

About The Position

eStruxture Data Centers is an award-winning company and the largest Canadian-owned data center provider with locations in Montreal, Toronto, Vancouver, and Calgary. Our solutions are designed to give customers more: more locations, more capacity, more connections that enable them to run modern, demanding enterprise applications, and offer their business the control to rapidly scale in response to unpredictable changes in business processes. eStruxture provides access to an ecosystem to almost 850 customers that trust and depend on our infrastructure and customer support, including carriers, cloud providers, media content, financial services, and enterprise customers. eStruxture offers colocation, bandwidth, security and support services to customers across Canada in its 16 carrier and cloud-neutral facilities. Everything starts with our dedicated and talented team. As an award-winning industry leader, our data centers help our customers improve network connectivity, redundancy, and uptime, scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the people of eStruxture. Reporting to SVP, Operations, Construction & Engineering, the Operations Field Engineer will play a key role in standardizing operational engineering practices and providing expert, high-level support across the entire organization's operational footprint.

Requirements

5–10+ years in critical infrastructure, data center operations, or large-scale network engineering.
Proven track record of managing Tier 3/4 escalations and writing complex technical documentation for a global audience.
Strong communication skills (written and verbal).
Strong planning, organizational, time management skills.
Highly organized, detail-oriented, and process-driven.
Mastery of UPS systems, PDU distribution, Generators, and HVAC/Chiller plant architectures.
Proficiency in tracking and forecasting kW power density, cooling loads, and rack utilization.
Expert knowledge of Building Management Systems and electrical monitoring telemetry for remote oversight.
Advanced Root Cause Analysis (RCA) for systemic mechanical or electrical failures.
Deep understanding of data center compliance (e.g., ISO 27001, SOC2, Uptime Institute standards).

Nice To Haves

Experience in data centers is an asset.
Bachelor’s degree in construction management, Electrical Engineering, Mechanical Engineering, or a related field considered an asset

Responsibilities

Conduct comprehensive technical reviews and approvals of all high-risk and complex Methods of Procedure (MOPs) and standard operating procedures (SOPs) before implementation, ensuring technical accuracy, minimizing risk, and adherence to centralized standards.
Develop, document, and champion global operational engineering standards, topologies, and configurations used by regional field teams.
Evaluate, select, and deploy engineering tools and technologies that enhance field operational effectiveness and remote troubleshooting capabilities.
Capacity Planning Subject Matter Expert (SME) ensures infrastructure and resources align with business demand. You will analyze system performance, forecast future growth, and mitigate risks of over-provisioning or service outages.
Provide expert, Tier 3 or Tier 4 technical assistance during major outages, service impacts, or complex operational incidents, offering high-level engineering guidance to local operations teams.
Participate in post-incident reviews to identify systemic engineering failures, contributing to the development of corrective actions and preventative measures.
Serve as the primary technical subject matter expert (SME) during high-stakes customer audits, compliance reviews, and technical diligence meetings.
Maintain and prepare centralized technical documentation, diagrams, and evidence of operational controls to satisfy rigorous customer and regulatory requirements.
Act as a centralized consultant to regional field operations teams for complex deployments, upgrades, and troubleshooting challenges that exceed local expertise and perform minor engineering reports/studies based on requirements.
Develop and deliver advanced technical training sessions and workshops to operations personnel on new technologies, standardized MOPs, and critical operational practices.