Customer Program Manager

Amprius Technologies, Inc.•Fremont, CA

4h•$120,000 - $160,000•Onsite

About The Position

Amprius Technologies is establishing a Customer Program Management function within its Commercial organization and is hiring its first Customer Program Manager to build and scale the capability. Reporting to the Senior Manager, Global Customer Program Management, this role is the operational control point between customer purchase orders and company acceptance. The Customer Program Manager owns order intake and management, ensuring orders are received, reviewed, validated, screened for compliance, price-verified, and routed for approval before they become business commitments. Following acceptance, the role serves as the primary day-to-day operational contact for customers on order status, changes, delays, returns, and program execution. It works across customer satisfaction, operational excellence, and regulatory compliance in a highly regulated hardware manufacturing environment. The position is on-site in Fremont, California. Work is performed in an office environment and involves operating standard office equipment and a keyboard. The comprehensive compensation package includes a base salary of $120,000 to $160,000, determined based on knowledge, experience, and education.

Requirements

Bachelor's degree in Business, Supply Chain Management, International Trade, Engineering, Operations Management, or a related field.
At least 5 years of experience in customer program management, order management, sales operations, trade compliance operations, customer service, or a related role within a manufacturing environment.
Experience managing customer orders and operational processes in an ERP-based business environment.
Working knowledge of export controls, sanctions screening, and international trade documentation requirements.
Experience using Salesforce, ERP systems, or similar business applications, with a strong focus on data accuracy and process integrity.
Excellent organizational skills and exceptional attention to detail.
Strong written and verbal communication skills, including the ability to communicate effectively with customers, executives, legal teams, and cross-functional stakeholders.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Demonstrated ability to apply sound judgment while working within defined policies and approval frameworks.
Ability to operate standard office equipment and a keyboard.
Reliable commute to Fremont, California, or plans to relocate before starting work.

Nice To Haves

Experience in battery technology, energy storage, aerospace, defense, eVTOL/UAV, semiconductor, electronics, or another highly regulated hardware industry.
Familiarity with export control regulations, international shipping requirements, and global trade compliance practices.
Knowledge of dangerous goods regulations, including lithium battery transportation requirements under IATA, ADR, or related standards.
Experience with customs procedures involving returns, repairs, and international shipments.
PMP, CAPM, APICS CPIM, CSCP, trade compliance, or other relevant professional certifications.
Experience helping establish or scale a new function, process, or operational capability within a growing organization.

Responsibilities

Manage the centralized customer order intake process and own the order management workflow.
Receive, log, validate, and enter customer purchase orders into company systems, ensuring completeness, accuracy, and compliance with procedures.
Review orders for duplicates, discrepancies, and missing information before processing.
Issue order acknowledgments after required internal approvals.
Process order modifications, cancellations, expedites, and other customer-requested changes in accordance with established controls.
Serve as the primary customer contact for order status, delivery schedules, backlog management, and issue resolution.
Review customer purchase orders and associated terms and conditions for alignment with approved commercial and legal requirements.
Identify deviations from approved contractual terms and coordinate review and resolution with Legal Counsel and relevant stakeholders.
Ensure non-standard terms and exceptions are not accepted without proper authorization.
Maintain documentation and audit trails supporting purchase order reviews, approvals, and exceptions.
Verify customer pricing against approved system pricing and escalate discrepancies.
Screen customers, ship-to parties, consignees, and end users against applicable restricted-party and sanctions lists.
Document screening results, resolve routine false-positive matches under established procedures, and escalate potential compliance concerns to Legal Counsel or designated compliance personnel.
Collect, maintain, and manage End-Use Certificates and other export compliance documentation for international transactions.
Monitor compliance-related order holds and drive timely resolution with internal stakeholders.
Ensure customer order activities comply with applicable export control and trade compliance regulations.
Act as the primary operational liaison between customers and Sales, Operations, Supply Chain, Logistics, Quality, and Finance.
Communicate order status, schedule changes, delays, and recovery plans in a timely and professional manner.
Coordinate product return authorizations and return processing with internal functional teams.
Escalate commercial disputes, contract issues, and pricing matters to the appropriate account owner and management team.
Build and maintain customer relationships through proactive communication and issue resolution.
Own and maintain Customer Program Management procedures, work instructions, and process documentation.
Keep processes current, effective, and compliant with evolving business and regulatory requirements.
Compile and maintain customer risk assessments and related reporting.
Develop scalable processes and documentation that support organizational growth and knowledge transfer.
Identify opportunities to improve efficiency, data accuracy, customer experience, and compliance performance.
Generate metrics, reports, and dashboards to support management decision-making and operational reviews.