Customer Program Management Specialist

Celestica International LP•Maple Grove, MN

1d•$62,000 - $75,000•Onsite

About The Position

The Customer Program Management Specialist applies in-depth knowledge in a specialized area while working within established professional standards. The role handles problems of moderate scope that require analysis and judgment, works under minimum supervision, and seeks guidance on matters outside its scope. Unusual problems are resolved jointly with a manager, and work is reviewed for sound technical judgment. The specialist may lead a work group or project team and builds relationships with customers, suppliers, and internal service teams to support role objectives. As part of the customer-account team, the specialist supports day-to-day account activities, product delivery, program schedules, profitability, pricing, contract terms, customer satisfaction, and performance reporting. The position is based in Maple Grove, Minnesota, in a normal office environment. Duties may involve extended sitting and visual concentration, as well as frequent repetitive computer and data-entry movements.

Requirements

Three to six years of relevant experience.
Bachelor's degree in a related field, or an equivalent combination of education and experience; educational requirements may vary by geography.
In-depth knowledge of manufacturing processes, schedules and scheduling requirements, and supply chain management.
In-depth knowledge of business issues associated with manufacturing PCBs.
In-depth knowledge of product pricing, contracts, and contract negotiations.
Thorough understanding of business risks and price makeup, including value add and materials.
Excellent customer contact, negotiation, and problem-resolution skills.
Good presentation, database management, and computer skills.
Ability to manage multiple detailed projects successfully while working under tight deadlines.
Strong interpersonal skills and ability to communicate effectively with a wide variety of internal and external customers.
Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight deadlines.

Responsibilities

Support day-to-day customer-account activities to ensure on-time product deliveries and programs on schedule, and develop action plans to correct out-of-plan conditions.
With guidance from experienced team members, manage customer account profitability through forecasting, planning, and monitoring efficiency and strategy execution.
Participate in pricing and bid preparation and in the development and management of contract terms.
Manage and monitor customer satisfaction through customer surveys, self-assessments, complaint management, problem resolution, and satisfaction management.
Communicate frequently with customers to support satisfaction with the company and its products.
Coordinate and host regular or as-needed program tracking meetings with customers and internal account team members to maintain communication and provide current progress and status reporting.
Receive and resolve customer issues and complaints, and monitor the inventory impact of order changes.
Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
Coordinate with cost engineering, finance, and supply chain management staff to analyze costs and price variances.
Build internal and external relationships, including with key suppliers, customers, and internal service teams.
May lead a work group or project team of technical and support staff.