Customer Program Management Specialist

Celestica International LP • Richardson, TX

12d

About The Position

The Customer Program Management Specialist applies in-depth knowledge in a specific area while working within established professional standards and practices. The role handles problems of moderate scope requiring judgment and analysis, with decisions that can affect divisional or departmental operations, schedules, and performance goals. The specialist works under minimum supervision, receives direction on assignment objectives, and seeks approval for matters outside the role’s scope. Unusual problems are solved jointly with a manager, and work is reviewed for sound technical judgment. The position may lead a work group or project team and builds internal and external relationships that support role accountabilities.

As part of a team responsible for the day-to-day activities of customer accounts, the specialist helps ensure on-time product deliveries and program schedules, manages customer satisfaction and issues, and supports account profitability, pricing, bids, and contract terms. The role coordinates customer and internal account-team communications, provides performance reporting and analysis, and works with cost engineering, finance, and supply chain management (SCM) staff to analyze costs and price variances.

Requirements

• Three to six years of relevant experience.
• Bachelor’s degree in a related field, or an equivalent combination of education and experience.
• In-depth knowledge of manufacturing processes, schedules and scheduling requirements, and SCM.
• In-depth knowledge of business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts, and contract negotiations.
• Thorough understanding of business risks and price makeup, including value add and materials.
• Excellent customer-contact, negotiation, and problem-resolution skills.
• Good presentation, database-management, and computer skills.
• Ability to manage multiple detailed projects successfully while working under tight deadlines.
• Strong interpersonal skills and ability to communicate effectively with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight deadlines.

Responsibilities

• Support day-to-day customer account activities to ensure on-time product deliveries and programs remain on schedule; develop action plans to correct out-of-plan conditions.
• With guidance from experienced team members, manage customer account profitability through forecasting, planning, monitoring efficiency, and executing strategies.
• Participate in pricing and bid preparation and in developing and managing contract terms.
• Manage and monitor customer satisfaction through customer surveys, self-assessments, complaint management, problem resolution, and satisfaction management.
• Communicate frequently with customers to help ensure their satisfaction with the company and its products.
• Coordinate and host regular or as-needed program tracking meetings with customers and internal account team members to maintain communication and current progress and status reporting.
• Receive and resolve customer issues and complaints, and monitor the inventory impact of order changes.
• Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Work with cost engineering, finance, and SCM staff to coordinate cost and price-variance analysis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level