Customer Partnerships Manager (Hybrid Work Schedule)

Parts Town•Fort Wayne, IN

4d•Hybrid

About The Position

As the fastest growing distributor of foodservice equipment parts, Parts Town believes its team should be like family. They are looking for passionate people with unique enthusiasm, high integrity, and the courage to embrace change. The company has been recognized for its growth and innovation on the Inc. 5000 list for eleven consecutive years and the Crain’s Fast 50 list seven times. This role involves maintaining relationships with existing customers and strategically seeking out relationships with potential customers. The ideal candidate is a sales guru who proactively manages their day by placing a high volume of outbound calls, seeing each call as an opportunity to form a personal emotional connection with customers, learn their challenges, and utilize the Parts Town value proposition to find solutions. The role requires a proactive individual with a passion for facilitating all aspects of the sales process, including identifying new opportunities, developing sales solutions, closing sales, negotiating pricing, and providing outstanding customer service and follow-up.

Requirements

2+ years of sales, business development, customer development or account management experience.
Self-motivated, passionate, and hungry to make a big impact!
Proactive – taking initiative and following through are a must.
Resilient – seeing rejection as an exciting challenge.
Passion for building relationships and seeing each customer interaction as an opportunity to form a personal emotional connection.
Fantastic communication skills & proficient in English (verbal and written).

Nice To Haves

Excel whiz
Familiar with Salesforce

Responsibilities

Place a high volume of outbound calls to service company customers; accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com).
Integrate all sales activities into CRM for timely, accurate reporting.
Sell Parts Town solutions and value proposition to targeted customer base.
Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers in your assigned region.
Identify and develop new account opportunities via account research and calling prospective clients.
Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information.
Report out on top opportunities each week and lead book of business reviews on a monthly/bi-monthly basis with Marketing, Sales, and Customer Experience leadership for the team.
Partner with Customer Experience team members to develop and grow customer relationships.
Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).
Travel to customer events infrequently (up to a few times per year) as needed.