Customer/Partner Services Representative for Christian Ministry

JVMI • Phoenix, AZ

3d • Hybrid

About The Position

Jewish Voice Ministries International is seeking a Customer/Partner Services Representative to serve as a caring and professional point of contact for ministry partners. This role involves handling inbound calls, assisting with donations, product orders, account updates, and prayer requests. The representative will be the voice partners come to know and trust, ensuring every interaction leaves them feeling heard and appreciated. This position is based in the Phoenix office, with potential for a hybrid schedule based on performance. The work is mission-driven, focused on proclaiming Yeshua (Jesus) to the Jew first, demonstrating His love through humanitarian outreach, and equipping the Church to stand with Israel and the Jewish people.

Requirements

• High school diploma or GED required
• One or more years of customer support or partner care experience preferred
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational ability
• Proficiency with Microsoft Office and general computer systems
• Faith Alignment: Must be willing to work within a ministry environment that integrates faith into its operations, including prayer and scripture-based principles.

Nice To Haves

• Spanish speaking ability a plus

Responsibilities

• Handle an average of 40-60 inbound partner calls per day with warmth and efficiency
• Respond to partner inquiries via phone, email, and written correspondence
• Assist with donations, product orders, account updates, and prayer requests
• Pray with and intercede for partners during calls when asked
• Research and resolve partner concerns promptly and accurately
• Follow up with partners to ensure questions and issues are fully resolved
• Document interactions and encourage and thank partners for their support of the ministry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED