Customer Services Representative

Modesto Irrigation District•Modesto, CA

2d•Onsite

About The Position

The Modesto Irrigation District is currently recruiting to fill two full-time regular positions in the Customer Services Department, Finance Division to handle customer inquiries including billing, payment and collection functions and problems, and perform typical clerical and related customer service duties in a courteous and professional manner using various tools and computer information systems. Any qualified individual may apply. This is a non-exempt position and is allocated to the Administrative, Technical, and Clerical Bargaining Unit. The list established as a result of this recruitment may be used to fill other Customer Services Representative vacancies that may occur within the District through September 11, 2027. Please be advised that a typing certification verifying a minimum of 35 words per minute (wpm) will be required of all qualified applicants in order to continue in the recruitment process.

Requirements

High school diploma or equivalent.
Three (3) years in a public contact/customer service environment desirable with one (1) year in a utility customer service environment preferred.
Knowledge of good customer service including dealing with hostile customers; electric meter functionality.
Ability to prepare all required clerical documents in a clear, complete and accurate manner; make correct change and accurately prepare receipts; observe district safety rules, motor traffic laws, and read and interpret rules and regulations.
Typing certification verifying a minimum of 35 words per minute (wpm)

Nice To Haves

One (1) year in a utility customer service environment preferred.

Responsibilities

Within the Call Center, Billing, and Cash Accounting, effectively and efficiently interact and answer inquiries from customers, district personnel, and other agencies
Receive and record customer payments and provide accurate change, balance cash drawer and prepare bank deposits
Prepare a variety of reports including customer correspondence, billing updates and adjustments and write-offs
Complete a variety of requests and work tasks pertaining to service orders, billing, collections, data entry and month end closing; process bankruptcy filings and creditor claims
Prepare accounts and schedules for disconnections and notifications
Dispatch field calls
Use related P.C. software.
Obtain information from DMV and verify accounts for payments in department computer system
Other duties as assigned