Customer Outreach Rep III

UGI Corporation•East Cocalico Township, PA

About The Position

Provide day-to-day administrative support for UGI Utilities Inc. Universal Service Programs: CAP, LIURP, Operation Share, and CARES (includes LIHEAP). Complete the appropriate tasks on the Customer Outreach System (COS). Complete account analysis to ensure program eligibility and compliance with PUC regulation and UGI policy. Collaborate with UGI's Partner Community Based Organizations, including for-profit contractors for LIURP, on program administration. Provide training and daily support to assigned caseworkers and contractors. Maintain daily contact with customers, other UGI departments, industry professionals, and community-based organizations.

Requirements

Understanding of Pennsylvania Public Utility Commission (PUC) regulations governing Universal Service Programs
Basic understanding of Chapter 56 and Chapter 14 regulations
Good oral and written communication skills
Organizational skills and ability to prioritize workload
Working knowledge of purchasing, billing, credit, and collection procedures and policies
Knowledge of MS Office tools such as PowerPoint, Excel, and Word
High School Diploma or GED
Minimum 1 year of customer service experience and/or experience administering low-income programs (external or internal)

Nice To Haves

knowledge of Spanish (reading/writing) preferred but not required

Responsibilities

Update and process various tasks relating to the administration of the Universal Service Programs (CAP, LIURP, Operation Share, and CARES including LIHEAP).
Track program expenses.
Interact with Community Based Organization Caseworkers and DPW/LIHEAP Caseworkers, providing training and support to enable UGI customers to receive the appropriate program benefits.
Review COS information and program applications to confirm accuracy, completeness, and compliance with PUC regulation and UGI policy.
Evaluate customer income, usage, billing, and payment information for program eligibility.
Represent UGI at agency training and community events throughout UGI's service territory.
Develop and deliver presentations for internal and external groups on UGI's Universal Service Programs