Customer Outreach Specialist

AeroVironment•Annapolis Junction, MD

8h•Onsite

About The Position

At AV, our Cyber experts operate at the mission's edge. Using advanced cyber techniques, our team of technologists and analysts employ capabilities spanning traditional computing environments to Internet of Things (IoT), including offensive and defensive cyber operations and analysis, signals intelligence (SIGINT) discovery, and data science. We are seeking a Customer Outreach Specialist/System Engineer. As a Customer Outreach Specialist within our Intel Division, you will serve as the primary bridge between operational end users, mission stakeholders, and our software engineering teams. You will drive tool adoption, advocate for mission needs, lead interactive user training, perform front-line technical troubleshooting, and support functional testing to ensure fielded capabilities directly accelerate customer operations.

Requirements

Minimum of 2 -4 years of experience supporting the IC in an analyst, systems engineer, technical support, or mission outreach capacity.
Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Strong problem-solving, critical thinking, and troubleshooting skills.
Excellent written, verbal, and interpersonal communication skills.
Strong writing and documentation skills
TS/SCI with polygraph Clearance Level Top Secret with Poly
Must qualify as a U.S. person under ITAR and EAR regulations.
Current U.S. Citizenship may be required due to contract requirements.

Nice To Haves

Ability to obtain a clearance is desired.

Responsibilities

Lead product demonstrations, facilitate formal user training, and coordinate Champion working groups to drive tool adoption and gather critical feedback.
Triage, investigate, and resolve user-reported technical issues, managing support tickets to closure while coordinating closely with developers and leadership.
Act as the voice of the customer, translating operational mission needs into clear technical requirements and participating in feature testing/validation.
Author and maintain comprehensive user guides, release notes, standard operating procedures, and baseline system workflow diagrams to support onboarding and operational readiness.
Assist in facilitating meetings and status reviews with government leadership and stakeholders.