Customer Outreach Specialist

Any Hour Group • Murrieta, CA

8d • $19 - $23 • Onsite

About The Position

We are We Care Plumbing, Heating, and Air, a team of home service experts who go the extra mile to ensure peak performance for our customers' home’s plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year. Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

Requirements

• Pre-employment background check
• Pre-employment drug screen

Responsibilities

• Addressing customer inquiries
• Resolving customer issues
• Scheduling timely assistance for repairs, installations, or maintenance
• Serving as the initial point of contact for clients
• Handling calls, emails, and live chats
• Communicating clearly and demonstrating empathy
• Ensuring all customer concerns are handled professionally
• Maintaining accurate records of interactions
• Coordinating with service technicians to deliver seamless service experiences

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed