Customer Ops Specialist 1- Call Center

Maritz Motivation•Fenton, MO

1d•Remote

About The Position

Where Human Connection Fuels Possibility At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible. We have an great opportunity open on our Engagement Solutions Contact Center. Position can be 100% remote position located in the continental US. Also have the option to work 5 days a week in the Fenton, MO location, if living in the area. Must have reliable internet connection at home. No Dish internet connection. Work Hours: 40 hours- Monday- Friday. Hours will be 8-4:30pm Central Standard Time.

Requirements

High School Diploma or GED Equivalent
1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
Excellent communication skills with clear, articulate phone voice.
Proficient writing and grammar skills
Proficient in Microsoft Office Suite
If working remotely in this role, must have a quiet dedicated work space with no distractions
Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
Positive, upbeat, outgoing professional attitude
Strong organizational and problem-solving skills
Strong keyboarding and data entry skills
Fast learner
High standard of professionalism
Kind, caring, patient and empathetic
Reliable, comes to work daily on time
Is open to coaching and feedback
Attention to detail
Uses good judgment
Adaptable
Teamwork Orientation
Stress tolerance
Resilience
Must have reliable internet connection at home. No Dish internet connection.

Responsibilities

Inbound Calls: Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues.
System Updates: Review and update order information in proprietary system.
Back-end Support / Training: Assist with back-end support when needed. Attend training sessions regarding new and/or current clients.