Customer Operations
About The Position
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication. About the role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.
Responsibilities
- Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
- Coordinate system access, workflow setup, customer communication, and the operational details required to launch
- Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
