Manager, Customer Operations

48forty Solutions•Houston, TX

2d•$115,000 - $130,000•Hybrid

About The Position

As a Manager, Customer Operations, you’ll serve as the central operational intelligence hub connecting the Relogistics division’s field operations across 42 locations with Walmart supply chain leadership. This is a solutions-driven role focused on identifying and resolving problems. From data integrity and reporting accuracy to technology-driven innovation, this position is accountable for delivering real, measurable outcomes that keep the Walmart partnership running at peak performance while eliminating manual burdens.

Requirements

Bachelor’s degree preferred; Associate’s degree or equivalent experience in supply chain, logistics, or data analytics required
7+ years of direct, hands-on experience in warehouse or logistics operations — including time spent leading teams on the floor.
Demonstrated ability to hold teams accountable to performance metrics, manage operational processes, and drive results at the site level
Advanced proficiency in Microsoft Excel required
Strong analytical mindset — able to identify patterns, inefficiencies, and automation opportunities in complex operational data
Excellent written and verbal communication skills; able to translate operational data into clear, concise summaries for both internal and external audiences
Proven ability to manage multiple priorities and meet tight deadlines in a fast-paced, high-volume environment

Nice To Haves

Experience with warehouse or logistics management systems a strong plus
Lean or Six Sigma certification preferred (Green Belt or higher) with demonstrated experience supporting continuous improvement initiatives
Experience working with retail or big-box supply chain partners preferred
Bilingual in Spanish preferred

Responsibilities

Identify where field teams are losing time, accuracy, or visibility and lead the development of practical, technology-driven solutions.
Partner with IT and operations leadership to scope, test, and implement technology solutions that automate recurring manual reporting obligations.
Continuously evaluate the reporting landscape to identify redundancies, inefficiencies, and automation opportunities across data exchange processes.
Collaborate with the Continuous Improvement department to support Lean and Six Sigma initiatives.
Collaborate with ROMs to support performance improvement efforts, contextualizing trend data around KPIs and helping field leadership develop action plans.
Build reports and dashboards that reflect how the field operates and what the data means at the site level.
Build, maintain, and distribute daily, weekly, and monthly operational reports including glidepath updates, capacity summaries, CHEP storage data, pallet consumption reports, and action plan submissions.
Create and maintain advanced Excel models, pivot tables, and dashboards that transform raw operational data into clear, actionable insights.
Support Directors and ROMs with data-backed responses to Walmart escalations, capacity disputes, glidepath inquiries, and audit documentation.
Serve as the primary communications hub for network-wide messaging — drafting, distributing, and tracking operational updates.
Translate complex operational situations into clear, accurate communications for both internal leadership and Walmart.
Monitor all Walmart reporting obligations and ensure timely, accurate submissions via Walmart SharePoint, email, and other required platforms.
Absorb daily data requests and ad-hoc inquiries from Walmart contacts.
Document reporting workflows, SOPs, and data definitions in a way that reflects real operational context.

Benefits

Competitive Pay
Holiday Pay
Daily Pay – Access to your earned wages before payday!
Referral Bonuses
Long-Term Career Advancement
Paid Time Off
Medical, Dental, Vision, Basic Life, AD&D, and Short-Term & Long-Term Disability insurance for Eligible Full Time Employees
401(k) Retirement Plan
Great Team Environment
Free Onsite Gym in Corporate Office