Customer Operations Manager

GEODIS • Brentwood, TN

1d • $80,000 - $100,000

About The Position

As a Customer Operations Manager, you play a critical role in overseeing the execution of business for our dedicated customers to ensure their needs are met. Responsible for managing a team of Account Managers and Customer Operations Representatives, you will drive service standards and ensure revenue and profitability targets are met for a portfolio of customers. This position will require that you find process improvements, maximize resources, and develop strong cross-functional relationships to drive efficiency and profitability.

Requirements

• Previous 3PL/freight brokerage experience required
• Proven demonstration of commitment and work ethic in a school or work setting
• PC literate with experience with Microsoft Outlook, Word, Access and Excel
• Must have a drive to succeed, confidence and superior verbal communication skills
• Committed to executional and outstanding customer service, and holding that accountability with your team
• Able to persuade, motivate, influence, and negotiate with others
• Develop process improvement strategies, ability to identify and remove inefficiencies and minimize repeated mistakes through corrective action and training plans

Nice To Haves

• Previous employee management experience preferred, but not required

Responsibilities

• Oversees the management of the day-to-day operations of the specific account(s) assigned to your team and identifies opportunities to improve service and increase business
• Involvement with customer onboarding and regular customer interactions to ensure client expectations are met, and opportunities are identified to grow with the customer
• Analyzes reporting to visualize business results and drive timely decision making
• Works with the Director of Carrier Sales to ensure that all client shipments are proactively booked and tracked for on-time pickup or delivery
• Works with Pricing Manager to develop and execute bid board and RFP pricing strategies that maximize gross and net revenue outcomes
• Hires and trains team members effectively to ensure the team is optimally staffed and organized to maximize performance and achieve results
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees in accordance with company policy

Benefits

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed