Customer Operations & Support Manager

Marathon Petroleum Corporation•Findlay, OH

3d•Onsite

About The Position

An exciting career awaits you At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Position Summary The Customer Operations & Support Manager is responsible for leading Commercial Credit’s customer-facing operational functions, including accounts receivable collections, and customer financial processing. This role plays a critical part in protecting Marathon’s liquidity by driving timely collections, resolving invoice and payment disputes, and reducing structural overdue balances. The position partners cross-functionally with Order to Cash, Accounting, Billing, Commercial, and external customers to ensure accurate and efficient end-to-end credit and customer processes. In addition, the role leads strategic process improvement initiatives that enhance operational efficiency, strengthen controls, and support long-term credit optimization objectives. This leader is accountable for managing day to day and strategic collection processing and reporting activities, and delivering key financial insights related to bad debt expense to senior leadership. The role also ensures compliance with SOX requirements, supports audit activities, and drives a strong control environment through effective governance and reporting practices.

Requirements

Bachelor's degree in Finance, Accounting, Marketing or related field required.
Five (5) years of experience in Accounting, Finance, Commercial, or a related field required.

Nice To Haves

1-2 years working with Power BI, RightAngle, SAP, Salesforce, or related is preferred.
Experience identifying trends, patterns, gaps with processes is preferred.
Experience working cross-functionally across other orgs to identify root causes and enhancement opportunities is preferred.
Knowledgeable of working in financial statements is preferred.

Responsibilities

Lead Commercial Credit’s Customer Operations and Support group which is responsible for day-to-day Account Receivable Collections, and customer financial entry.
Research and resolve collection discrepancies by analyzing customer behavior, billing accuracy, and process gaps, driving sustainable solutions.
Partner with internal stakeholders to investigate aging receivables, identify root causes of delinquencies, and execute targeted strategies to reduce past-due balances.
Work with key business partners (Order to Cash, Accounting, Commercial) and Customers to resolve disputes around invoicing issues and collections to decrease structural overdue balances impacting Marathon's core liquidity.
Own and lead various process improvement projects and initiatives that advance long-term/strategic optimization initiatives.
Prepare and present Commercial Credit’s bad debt expense activities to Senior Leaders and coordinate on SOX quarterly reporting.
Lead Audit requests.