Customer Operations Specialist-Parts Eugene Oregon-Airport Road

Default•Eugene, OR

9d•Onsite

About The Position

The Customer Operations Specialist determines customer parts requirements for Astec customers, prepares and communicates pricing quotes, and enters orders into the appropriate internal systems. The role works with engineering associates and established Astec guidelines, researching customer needs and coordinating with Engineering, Service, Controls, Sales, Shipping, Manufacturing, Procurement, and Production as required. The position supports Astec direct customers and dealers by locating parts, preparing quotations, processing sales orders, following up on quotes and orders, and working closely with the outside sales team. It also includes customer problem resolution, coordination with shipping and other Astec sites, periodic travel to customer and dealer locations, rotating on-call duties, cross-training within the Parts Department, and administrative tasks. The employee follows company policies and safety procedures and may perform other duties as assigned. The position is based in an office environment, with occasional exposure to a manufacturing shop plant environment. Work includes extensive computer use and sitting or standing. Travel is within the USA, one week at a time, one to two times per year according to the travel requirements section. The role has no supervisory or leadership expectations.

Requirements

High school diploma or equivalent required.
Fluent spoken and written English, with excellent oral and written communication skills.
0–2 years of work experience in a similar environment.
Ability to work well with others, exercise sound judgment, solve problems, work independently, manage workload effectively, stay organized, be resourceful, maintain attention to detail, and work well under pressure.
Ability to operate general office equipment, including a telephone, computer, calculator, photocopier, and scanner.
Ability to travel as needed.
Ability to meet regular attendance requirements.
Excellent interpersonal, communication, and collaboration skills.

Nice To Haves

An associate’s or bachelor’s degree in business or marketing is strongly desired, or a combination of experience and training that provides the required knowledge, skills, and abilities.
Some experience in a mechanical or machinery-related industry is preferred.
Ability to read and interpret mechanical and electrical drawings is preferred.
Working knowledge of Microsoft Office products is preferable.

Responsibilities

Answer customer calls and emails and help determine customer requirements, conducting extensive research as needed.
Prepare parts quotes, offer advice, and suggestively sell.
Identify correct parts using mechanical and electrical drawings, manuals, search engines, engineers, and other resources.
Coordinate with procurement and production on lead times and expediting needs.
Inform the Supervisor or Manager of inventory shortages and discrepancies.
Prepare and enter detailed parts quotes into the Astec system.
Process parts sales orders accurately.
Work with customers and other departments to resolve breakdowns, incorrect parts, replacement solutions, returns, warranties, and other problems.
Follow up on quotes and prior correspondence with customers, dealers, and Regional Sales Managers.
Coordinate with parts shipping team members and understand available shipping options, including small packages, LTL, full truck load, and hotshot carrier.
Work with other Astec sites and products.
Travel to call on direct customers and dealers, including plant visits, trade shows, and dealer visits related to selection, stock levels, and training.
Assist the Supervisor and Manager in developing and executing the parts sales marketing strategy.
Attend customer service school lunches, dinners, and other functions as necessary, potentially extending work hours.
Cross-train and assist other Parts Department teams, including shipping and the warehouse.
Participate in cross-department teams and committees as needed.
Maintain daily, weekly, monthly, and quarterly administrative tasks.
Perform rotating on-call duties.
Follow company policies, procedures, and safety rules.
Perform other duties as assigned.