Customer Operations Executive

Avenue Logistics • Chicago, IL

3d • Onsite

About The Position

As a Customer Operations Executive, you will play a vital role in supporting the day-to-day operations for a high-volume book of business. Collaborating closely with an experienced Customer Sales Executive, your responsibilities include efficiently managing operations to allow the Sales Executive to focus on further developing their existing business.

Requirements

• Previous operations experience at a top ten freight brokerage is highly encouraged to apply
• Attention to detail is essential
• Thrive in a fast-paced environment that requires problem-solving and decision-making
• Demonstrate the ability to solve complex problems under pressure
• Possess analytical and critical thinking abilities
• Strong customer service and relationship-building skills
• Effective communication skills (verbal, written, and presentation)
• Competitive and intrinsically motivated mentality
• Self-motivated with the ability to manage own time and organizational skills
• Ability to work both independently and in a team setting

Nice To Haves

• Efficiently manage the operations of various accounts
• Prioritize daily tasks to ensure all customer accounts are taken care of
• Provide continuous customer service and support for active shipments in transit
• Demonstrate the ability to multitask and effectively manage time to complete all tasks each day

Responsibilities

• Maintain daily tasks for customers, including building and scheduling shipments with efficiency and precision
• Provide exceptional customer service and resolve any issues that may arise during the shipping process
• Communicate effectively with all stakeholders, including Customers, Sales Executives, and Carrier Sales Teams
• Actively troubleshoot issues in daily operations and ensure timely communication of shipment details to drivers using our transportation management system
• Manage tracking of approximately 120 pickups and deliveries daily, prioritizing tasks to ensure all customer accounts receive proper attention

Benefits

• A competitive salary
• Medical, Dental, Vision, Disability, and Life Insurance
• 401K matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees