Executive Operations Assistant

Cellular Sales Verizon Authorized Retailer•Des Moines, IA

1d•Onsite

About The Position

The Executive Operations Assistant will report directly to the Iowa Regional Presidents and be responsible for special projects to support sales metrics, leadership accountability, and market operations. This role involves conducting camera and sales audits, managing the Iowa Market Connect site, overseeing real estate and facilities, and supporting culture and engagement initiatives, in addition to providing executive assistance to the Regional Presidents.

Responsibilities

Conduct regular camera audits to identify low-performing stores, with a focus on New VHI, Perks, and VMP production.
Evaluate in-store behaviors including: Customer greetings at the door, Account pull-ups and discovery, Smart Quote utilization, Team huddles and engagement.
Document opportunity and communicate results directly to ASMs and RPs to enable targeted coaching and follow-up.
Perform iVAPs Audits.
Perform Appointment/War SKU Sale Audits.
Conduct Customer Satisfaction Calls.
Maintain and update Iowa Market Connect site with: Market news and announcements, Market policy and document bank, New promotions and sales opportunities, Rep and area recognition, Local and national training resources and videos.
Coordinate and track store leases, ensuring all renewals, extensions, and lease terms are documented and deadlines are met.
Serve as the primary point of contact for landlords and property managers regarding maintenance requests, rent inquiries, and building compliance.
Act as the market liaison for construction projects, including new store builds, remodels, and facility upgrades.
Ensure all market locations meet brand standards by coordinating repairs and facility upgrades.
Plan area and market outings including holiday parties.
Capture and share: Team outings and Elevate photo uploads, Team meeting photo upload, Birthday and anniversary celebrations and team member bios, “Good Morning” Iowa messaging.
Manage scheduling for the Regional Presidents.
Handle Concur/Expense Reports.
Arrange travel.
Manage real estate projects.