Customer Operations Analyst

CJ Logistics HR Team•Des Plaines, IL

40d•Onsite

About The Position

The Customer Operations Analyst works closely with customers and internal teams to align expectations with operational performance. The role identifies and implements opportunities to improve service and reduce costs, manages the execution of customer promotions and major events, provides detailed reporting and insights, and ensures service levels meet or exceed requirements. The position is on-site in a professional office environment and routinely uses standard office equipment. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. CST; flexible hours may be required to support deadlines or cross-functional collaboration.

Requirements

At least 3 years of experience in transportation, logistics, or a service-related position.
Strong proficiency in Microsoft Excel and experience with other Microsoft Office applications.
Strong analytical, organizational, and time-management skills.
Excellent verbal and written communication abilities.
Demonstrated problem-solving skills and ability to work independently and as part of a team.
Ability to sit for prolonged periods at a desk while working on a computer.
Ability to use hands and fingers to operate a keyboard, mouse, and telephone; speak and hear clearly in person, virtually, and over the phone; and occasionally stand, walk, reach, stoop, or lift up to 10 pounds.

Nice To Haves

Bachelor’s degree in Business, Supply Chain, or a related field, or equivalent relevant experience.
Experience with TMS (Transportation Management Systems).
Previous warehouse management systems experience, such as WMS, JDA, SAP, or Oracle.
Experience in a fast-paced logistics or supply chain environment.

Responsibilities

Identify and recommend service process improvements using data and customer feedback to optimize delivery into consignee and customer locations.
Analyze carrier and consignee performance, volume spikes, and other KPIs using CJ Logistics reporting tools.
Respond promptly to customer requests for information and support.
Oversee execution of customer promotions, major events, and new initiatives to ensure requirements are met.
Facilitate regular customer meetings, prepare and update action item registers, and track progress on commitments.
Partner with CJ Logistics warehouse and customer manufacturing teams to support volume and service expectations.
Support internal communication and alignment on customer expectations by providing timely updates and status reports.
Maintain strong relationships with internal teams and external customers.
Provide accurate, actionable reports to internal and external stakeholders, including analysis of performance metrics and operational impacts.
Support customer invoicing processes and ensure timely, accurate billing in accordance with contractual obligations.
Stay informed about industry best practices and emerging trends to support service improvements.
Participate in required training and professional development.
Perform other related job duties as assigned or required.