Customer Operations Analyst

PSEG Long Island•Town of Huntington, NY

1d•$67,200 - $106,400•Hybrid

About The Position

This position will enhance existing or create new databases to perform calculations, organize and save data and create reports for various Revenue Operations groups. This position will also be responsible for helping an organization make sound operational decisions by analyzing budgets, business processes and performance data. Some job duties are but not limited to managing the Electric Energy Service Companies (ESCO) portfolio, and rate verifications. Ensure policies, process improvements and strategies are compliant with the tariff, with New York's Home Energy Fair Practices Act, and Uniformed Business Practices in the LIPA service territory. Monitor and disseminate any regulatory changes as implemented by LIPA, NY State or Federal Regulatory bodies. Accountable for analyzing data, developing reports as requested by management as related to the department’s achievement of various OSA metrics, or to meet various regulatory requirements. Devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. Work as the go between with management and the IT department to communicate complex technical issues for innovative solutions; the creation of daily, weekly, monthly reports for Back Office Billing department. Conduct comprehensive data analysis using Microsoft Access and other analytical tools to identify trends, patterns, insights and develop reports as requested by management.

Requirements

BA/BS degree in Accounting, Business, Data Analytics, Social Science, or a related discipline, and 2 years of experience performing analysis (e.g., data analysis, financial analysis, business analysis, or other relevant analytical work); in lieu of a degree, a minimum of 6 years of experience performing analysis may be considered
Demonstrated proficiency in Access, Excel, Power Point, Word, Tableau and SAP
Demonstrated ability to manage multiple priorities in a dynamic environment
Demonstrated strong analytical and problem-solving abilities
Must have excellent verbal, quantitative and written communication skills
Must possess and maintain a valid U.S. driver's license and a safe and satisfactory driving history
Must demonstrate a sense of teamwork and initiative
Compliance with the Department of Energy's regulation 10 CFR 810 is required
Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

Responsibilities

Develop and manage operating and capital budgets, including variance analysis, forecasting, and financial reporting
Create, maintain, and enhance databases, spreadsheets, reports, and data reconciliation processes to ensure data accuracy and integrity
Support month-end, quarter-end, and year-end close activities, including journal entries, analysis, and reporting
Analyze business and financial performance, identify trends, risks, cost-saving opportunities, and recommend corrective actions
Lead problem-solving and process improvement initiatives through root cause analysis, gap assessment, and solution implementation
Collaborate with cross-functional teams to understand business needs and deliver actionable insights
Manage competing priorities and stakeholder requests while ensuring timely, accurate deliverables
Track vendor contracts, invoices, and project expenditures
Support special projects and other business initiatives as needed