Customer Operations Analyst

PSEG Long Island•Town of Huntington, NY

47d•$67,200 - $106,400•Hybrid

About The Position

The Customer Operations Analyst enhances existing databases or creates new ones to perform calculations, organize and save data, and produce reports for Revenue Operations groups. The role supports sound operational decision-making by analyzing budgets, business processes, and performance data. Work includes managing the Electric Energy Service Companies (ESCO) portfolio, verifying rates, and ensuring policies, process improvements, and strategies comply with the tariff, New York’s Home Energy Fair Practices Act, and Uniform Business Practices in the LIPA service territory. The analyst monitors and communicates regulatory changes implemented by LIPA and state or federal regulatory bodies. The position analyzes data and develops reports for management concerning departmental OSA metrics and regulatory requirements. It devises business optimization strategies, develops processes, identifies strengths and weaknesses, and recommends improvements. The analyst also bridges management and IT by communicating complex technical issues and supporting innovative solutions, and prepares daily, weekly, and monthly reports for the Back Office Billing department. Comprehensive data analysis using Microsoft Access and other analytical tools is used to identify trends, patterns, and insights. The role is hybrid, with at least three onsite days per week. During storm or outage restoration, the employee may be assigned functions different from normal operations, work extended hours, and work onsite or at an alternate company-directed location.

Requirements

Bachelor’s degree in Accounting, Business, Data Analytics, Social Science, or a related discipline, and 2 years of experience performing analysis; alternatively, a minimum of 6 years of analytical experience may be considered in lieu of a degree.
Demonstrated proficiency in Access, Excel, PowerPoint, Word, Tableau, and SAP.
Ability to manage multiple priorities in a dynamic environment.
Strong analytical and problem-solving abilities.
Excellent verbal, quantitative, and written communication skills.
Valid U.S. driver’s license and a safe and satisfactory driving history, to be maintained.
Teamwork and initiative.
Compliance with the Department of Energy’s regulation 10 CFR 810 is required. Where applicable, the successful applicant must meet the stated citizenship, permanent-resident, generally authorized destination, or protected-individual eligibility criteria.

Responsibilities

Develop and manage operating and capital budgets, including variance analysis, forecasting, and financial reporting.
Create, maintain, and enhance databases, spreadsheets, reports, and data reconciliation processes to ensure data accuracy and integrity.
Support month-end, quarter-end, and year-end close activities, including journal entries, analysis, and reporting.
Analyze business and financial performance, identify trends, risks, and cost-saving opportunities, and recommend corrective actions.
Lead problem-solving and process improvement initiatives through root cause analysis, gap assessment, and solution implementation.
Collaborate with cross-functional teams to understand business needs and deliver actionable insights.
Manage competing priorities and stakeholder requests while ensuring timely, accurate deliverables.
Track vendor contracts, invoices, and project expenditures.
Support special projects and other business initiatives as needed.
Manage the Electric Energy Service Companies (ESCO) portfolio and perform rate verifications.
Ensure policies, process improvements, and strategies comply with the tariff, New York’s Home Energy Fair Practices Act, and Uniform Business Practices in the LIPA service territory.
Monitor and disseminate regulatory changes implemented by LIPA, New York State, or federal regulatory bodies.
Analyze data and develop management reports related to OSA metrics and regulatory requirements.
Develop business optimization strategies and processes, identify strengths and weaknesses, and recommend areas for improvement.
Coordinate between management and IT to communicate complex technical issues and support innovative solutions.
Create daily, weekly, and monthly reports for the Back Office Billing department.