Customer Operation Account Manager

Advanced Micro Devices, Inc•Austin, TX

1d•Hybrid

About The Position

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. THE ROLE: Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustaining relationships at operational, and managerial levels within both the Customer’s and AMD’s organization . The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals.

Requirements

Bachelor's degree and/or equivalent industry-related experience

Nice To Haves

Experience with Data Center customers preferred
Strong Supply Chain knowledge
Project management experience
Possess understanding of business strategy and the ability to identify areas for process improvement
Strong problem solving skills and the ability to implement solutions
Ability to write executive communications
Strong oral and presentation skills, and is able to discuss operational concept with customer, management and team
Strong Excel, Powerpoint and Power BI skills
Ability to manage conflict internally and externally
Experience in developing and strengthening customer relationships
Strong analytical skills required, with the ability to manage cross functional dependencies
Ability to deal with uncertainty

Responsibilities

Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)
Manages business through all stages of the product lifecycle (NPI, EOL)
Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)
Manages Demand vs Supply profiles for AMD direct customers or distribution channel
Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis
From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned
Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
Work collaberatively within the team to share best practices and remove obstacles for all
Develop self, adopting new tools and processes to achieve goals, create new ways to enhance the organization’s capability
Enable effective and efficient service through operational excellence and customer collaboration
Provide leadership and collect feedback in the implementation of new processes in support of the strategy
Engage with customers through quarterly business reviews and operational meetings
Provide guidance and support on operational issue resolution
Support customer operations through a high level understanding of business processes and procedures