Account Manager - Cargo Operation

AGI•Atlanta, GA

6d•Onsite

About The Position

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing services to over 100 airlines in 61 airports across the U.S. and Canada. With over 12,000 team members, AGI supports over 1.5 billion kilos and over 400,000 departures. The Ground division has a strong reputation in aviation ground services, committed to the highest level of quality service and outstanding safety. As AGI continues to grow, they are seeking experienced professionals to join their team. The Account Manager role involves managing, directing, and coordinating all activities related to cargo account operations. This includes establishing and maintaining departmental policies and procedures to ensure safe, efficient, and compliant cargo operations, as well as overseeing the carriage of cargo process, flight/load manifest/weight & balance control, and the provisioning of ground handling services. The role requires coordination with various stakeholders, conducting audits, developing training materials, and ensuring personnel are properly trained. A key aspect is maintaining the Hazardous Materials Training Program and developing policies for ULD handling. The Account Manager is expected to lead by example, ensure compliance with safety and security procedures, monitor KPIs, conduct investigations, and drive consistency through clear communication. Building stakeholder relationships, resolving conflicts, ensuring efficient flight operations, and upholding integrity, fairness, and respect are also crucial. The position also carries supervisory responsibilities, including interviewing, hiring, training, directing work, appraising performance, and resolving employee issues.

Requirements

Effective people management and planning /organizational skills
Customer focused and analytical with good judgment
Able to work under pressure and a team player
Warehouse management experience preferred
Ability to deal with conflict and resolve issues
Intermediate computer skills with working knowledge of Microsoft Office programs
Excellent English verbal and written communication skills
Must be able to handle stress in a fast-paced environment and ensure deadlines are met
Ability to concentrate on detail
Ability to lift 50-70 lbs
Adhere to safety practices and programs
Ability to multitask
Good communication skills
Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Valid US driver’s license.
Successful completion of required airport badging process and pre-employment drug screen is required.

Responsibilities

Managing, directing and coordinating all activities relating to cargo account operations.
Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo operations are safe, efficient and in compliance with all applicable Company and governmental regulations.
Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process and has the authority to direct persons to accomplish that work.
Provide for the oversight and provisioning of ground handling services related to cargo operations.
Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.
Conduct periodic audits on all Company cargo operations.
Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
Ensure all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained.
Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
Maintain the Hazardous Materials Training Program for all applicable employees.
Develop and implement policies and procedures for the safe and efficient handling of ULDs.
Lead by example to deliver consistently great service to our customers.
Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards.
Maintain, monitor and report on agreed key performance indicators (KPI's).
Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements.
Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
Ensure all agreed training is completed and documented.
Build and maintain relationships with stakeholders, internal and external.
Resolve issues/conflicts in a timely manner.
Ensure efficient operation of inbound and outbound flights.
Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
Able to meet the Station's attendance policy.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.