Account Manager - Cargo Operation

Alliance Ground International•Atlanta, GA

1d•Onsite

About The Position

Alliance Ground International (AGI) is a leading ground handling company serving over 100 airlines across the U.S. and Canada. We are seeking an Account Manager to manage, direct, and coordinate all activities related to cargo account operations. This role involves establishing and maintaining departmental policies and procedures to ensure safe, efficient, and compliant cargo operations. The Account Manager will oversee the carriage of cargo process, flight/load manifest, and weight & balance control, and will be responsible for provisioning ground handling services for cargo operations. This position requires coordination with internal personnel, customers, third-party providers, and government agencies to ensure contract compliance and customer satisfaction.

Requirements

Effective people management and planning /organizational skills.
Customer focused and analytical with good judgment.
Able to work under pressure and a team player.
Intermediate computer skills with working knowledge of Microsoft Office programs.
Excellent English verbal and written communication skills.
Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
Ability to concentrate on detail.
Ability to lift 50-70 lbs.
Adhere to safety practices and programs.
Ability to multitask.
Good communication skills.
Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Valid US driver’s license.
Successful completion of required airport badging process and pre-employment drug screen is required.

Nice To Haves

Warehouse management experience preferred.

Responsibilities

Manage, direct, and coordinate all activities relating to cargo account operations.
Establish, implement, and maintain all departmental policies and procedures for safe, efficient, and compliant cargo operations.
Oversee the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process.
Provide oversight and provisioning of ground handling services related to cargo operations.
Coordinate with Company personnel, customers, third-party service providers, and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction.
Conduct periodic audits on all Company cargo operations.
Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc., and is responsible for all departmental manuals.
Ensure all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained.
Evaluate training and performance records of employees to formulate training designed to increase employee efficiency, safety, and ensure compliance.
Maintain the Hazardous Materials Training Program for all applicable employees.
Develop and implement policies and procedures for the safe and efficient handling of ULDs.
Lead by example to deliver consistently great service to our customers.
Ensure compliance with all Company safety and security procedures.
Maintain, monitor, and report on agreed key performance indicators (KPI's).
Conduct full investigations on irregularities, accidents, or complaints.
Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
Ensure all agreed training is completed and documented.
Build and maintain relationships with stakeholders, internal and external.
Resolve issues/conflicts in a timely manner.
Ensure efficient operation of inbound and outbound flights.
Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
Meet the Station's attendance policy.
Carry out supervisory responsibilities including interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.