Customer Experience & Sales Operation Manager

Eagle Eye Produce Inc•Idaho Falls, ID

3d•Onsite

About The Position

Eagle Eye Produce is a premier grower shipper with more than 30,000 acres under cultivation, growing in multiple states in the United States and several locations in Mexico, focusing on providing customers with a year-round supply of products including various potato varieties (including organics), onions, watermelon, and Nogales Vegetables (tomatoes, peppers, squash, cucumbers). The company owns and operates state-of-the-art production facilities and has sales offices across the United States, with a dedicated team focused on meeting customer needs. The mission is to be the Partner of Choice by growing and delivering the highest quality produce, providing exceptional customer service, and employing the best people. This role is for an exceptional Operations Leader who thrives on challenges, creating structure, solving problems, and improving business operations. The ideal candidate will enjoy building systems, improving processes, creating efficiencies, and driving results with minimal oversight. This position offers the opportunity to make a significant impact, shape the future of the business, and work closely with leadership to identify opportunities, implement better systems, enhance the customer experience, and optimize team performance. This is an on-site role at the Eagle Eye Produce sales office in Idaho Falls, ID.

Requirements

Strong desire to learn and work in a fast-paced, energetic environment
Driven and competitive nature with strong problem-solving abilities
Strong decision-making skills and the ability to work independently
Strong organizational skills
Excellent verbal and written communication skills
Outstanding communication, interpersonal and negotiation skills
Microsoft Office
CRM systems (HubSpot, Salesforce, Microsoft Dynamics 365)
5+ years in Sales, negotiation or communication experience preferred
Loves organizing chaos!
Lean, Six Sigma, or continuous improvement training.
Project management certification (PMP, CAPM, or similar)

Responsibilities

Operate in a sales supporting role, assisting some of our largest and best clients
Own and continuously improve the entire sales process
Track KPIs and sales metrics, providing data to sales managers to ensure accountability and high performance
Identify bottlenecks and eliminate inefficiencies
Further develop sales procedures to streamline processes and standardize between departments
Develop SOPs and documentation for repeatable excellence
Ensure every customer receives exceptional experience from a systems and ease of doing business standpoint
Prepare/analyze customer scorecards for business reviews
Resolve complex customer issues
Train employees on new procedures
Develop new systems as business needs evolve
Improve communication between departments
Reduce customer friction throughout the buying journey
Continuously evaluate current flows
Coordinate projects across departments
Present findings to leadership
Other duties as assigned