Customer On-Site - Keller, TX

Traba•Keller, TX

3d•$27 - $30

About The Position

As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and the client's on-site leadership team. You will provide dedicated operational oversight to drive service delivery and represent Traba inside the facility. The role includes managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team. This role requires professionalism, bilingual communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse or manufacturing environment. Compensation includes competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

Requirements

High school diploma or equivalent.
Bilingual in English and Spanish.
1–2+ years of experience in operations or customer-facing environments, such as staffing, manufacturing, warehousing, retail, food service, teaching, or on-site coordination.
Strong interpersonal, verbal, and written communication skills, including email and in-person communication.
Professional demeanor and ability to represent Traba with workers and client stakeholders.
Polished and presentable in a customer-facing environment.
Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
Organized, detail-oriented, and a proactive problem solver.
Comfort working in fast-paced, dynamic warehouse environments.

Nice To Haves

Associate's or bachelor's degree.

Responsibilities

Build relationships with site supervisors and workers, providing timely updates, feedback, and support; serve as the primary relationship owner for supervisors and key facility contacts.
Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires, including forklift operators.
Oversee worker vetting, drug testing, and onboarding end-to-end.
Assist workers with clock-ins, pay questions, and performance feedback; manage on-site worker performance and escalate issues to internal teams as needed.
Communicate key updates, attendance issues, and staffing changes between the client site, Traba Operations, and Worker Support teams.
Identify and flag worker performance concerns and site challenges early, and work proactively to resolve them.
Manage incident response and escalations.
Support day-to-day site operations, ensure adequate staffing coverage, and promote a positive worker experience.
Manage shifts and schedules, and distribute and manage personal protective equipment (PPE).
Identify and drive account wallet expansion opportunities.