Customer Material Specialist

Gulfstream•Appleton, WI

About The Position

The Customer Material Specialist ensures that loose equipment, customer property, technical publication manuals, ground and flight support equipment, and amenities are complete and in order for aircraft delivery. The role assists the Customer Completion & Delivery team with the aircraft delivery process to provide a positive, professional, and pleasurable customer experience. It also manages customer-furnished equipment shipped to Gulfstream in support of delivery and performs other duties as assigned.

Requirements

Associate's degree, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Four years of aircraft-related experience, preferably in aircraft completions, corporate aviation, a customer-service environment, or materials management; a bachelor's degree may offset the four-year experience requirement.
Ability to operate personal computers and experience with Microsoft Word, Excel, and PowerPoint.
Willingness to support customer needs and issues during and after normal working hours.
Willingness and ability to travel as required.
Excellent verbal and written communication skills.
Excellent interpersonal skills, including projecting a positive and professional demeanor.
Ability to read, write, speak, and understand English.

Nice To Haves

Basic familiarity with aircraft terminology.
Knowledge of aircraft completions.
Experience with Corridor.
Experience reading and interpreting interior design drawings.

Responsibilities

Analyze approved Completion Packages to understand loose-equipment and other customer deliverable requirements.
Order, track, and maintain accounts of customer property, amenities, spare parts and material, and loose equipment to reduce or eliminate replacement costs.
Maintain the organization and security of the customer loose-equipment storage area.
Act as liaison between the Customer Completions & Delivery team and Technical Publications to ensure accurate content and timely delivery of Cabin Operating Manuals, Cabin Familiarization Videos, Completion Center Maintenance Handbooks, and other deliverables.
Inspect and fit-check Crystal, China, and Flatware (CCF) for each aircraft and ensure it is stored and loaded into the aircraft in a sanitary manner.
Prepare and load loose-equipment items into aircraft as directed by the customer before departure.
Ship loose equipment, including customs declarations, to the customer promptly after delivery.
Ensure spare material and carpet include proper burn-certification documentation before shipping to the customer.
Collaborate internally with Procurement, Materials, and Stockroom associates to facilitate ordering loose equipment, amenities, and spare parts.
Interface with other functional areas to support and formulate resolutions for shortages, customer property, and Work Change Request (WCR) requirements.
Maintain daily contact with the Customer Completion & Delivery team, internal departments, customers, and suppliers as needed to exchange information, coordinate activities, and resolve operational problems.
Manage Customer Furnished Equipment (CFE) shipped to Gulfstream in support of delivery.
Perform other duties as assigned.