Customer Material Specialist

Gulfstream•Appleton, WI

About The Position

The Customer Material Specialist ensures loose equipment, customer property, technical publication manuals, ground and flight support equipment, and amenities are complete and in order for aircraft delivery. The specialist supports the Customer Completion & Delivery team throughout the aircraft delivery process to help provide customers with a positive, professional, and pleasurable experience. The role coordinates ordering, tracking, inventory, inspection, preparation, loading, and shipment of customer-related equipment and materials. It also coordinates with internal teams, customers, and suppliers to address shortages, customer property, and Work Change Request requirements. The position may require support for customer needs outside normal working hours and travel as needed.

Requirements

Associate's degree, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Four years of aircraft-related experience; a bachelor's degree may offset the four-year experience requirement.
Ability to operate personal computers and experience with Microsoft Word, Excel, and PowerPoint.
Willingness to support customer needs and issues during and after normal working hours.
Willingness and ability to travel as required.
Excellent verbal and written communication skills.
Excellent interpersonal skills, including the ability to project a positive and professional demeanor.
Ability to read, write, speak, and understand English.

Nice To Haves

Aircraft-related experience in aircraft completions, corporate aviation, a customer service environment, or materials management.
Familiarity with basic aircraft terminology.
Knowledge of aircraft completions.
Corridor experience.
Experience reading and interpreting Interior Design Drawings.

Responsibilities

Analyze approved Completion Packages to understand loose equipment and other customer deliverable requirements.
Order, track, and account for customer property, amenities, spare parts and material, and loose equipment to reduce or eliminate replacement costs.
Maintain the organization and security of the customer loose equipment storage area.
Liaise between the Customer Completions & Delivery team and Technical Publications to ensure accurate content and timely delivery of Cabin Operating Manuals, Cabin Familiarization Videos, Completion Center Maintenance Handbooks, and other deliverables.
Inspect and fit-check Crystal, China and Flatware (CCF) for each aircraft, and ensure it is stored and loaded into the aircraft in a sanitary manner.
Prepare and load loose equipment items into aircraft as directed by the customer before departure.
Ship loose equipment, including customs declarations, to the customer in a timely manner after delivery.
Ensure spare material and carpet have proper burn-certification documentation before shipment to the customer.
Collaborate internally with Procurement, Materials, and Stockroom associates to facilitate ordering loose equipment, amenities, and spare parts.
Work with other functional areas to support and formulate resolutions for shortages, customer property, and Work Change Request requirements.
Maintain daily contact with the Customer Completion & Delivery team, internal departments, customers, and suppliers to exchange information, coordinate activities, and resolve operational problems.
Manage Customer Furnished Equipment (CFE) shipped to Gulfstream in support of delivery.
Perform other duties as assigned.