Customer Marketing Specialist

LogicMonitor•Austin, TX

1d•$69,615 - $95,760•Hybrid

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! As a Customer Marketing Specialist, Advocacy & References, you will play a key supporting role in building and executing LogicMonitor’s customer advocacy strategy. You will work across several high-impact areas, including customer references, advocacy program development, customer reviews, and customer story coordination. You will collaborate closely with Customer Success, Sales, Product Marketing, and Demand Generation teams to identify and activate customer champions who can support pipeline creation, deal acceleration, and market credibility. This role is ideal for someone looking to build a strong foundation in customer marketing, advocacy program management, and cross-functional execution in a fast-paced, high-performing SaaS environment.

Requirements

4+ years of experience in marketing, customer success, or related roles (internships acceptable)
Strong organizational and project management skills with high attention to detail
Excellent written and verbal communication skills
Interest in customer engagement, relationship-building, and storytelling
Ability to manage multiple priorities and deadlines in a fast-paced environment
Highly organized, proactive, and collaborative
Familiarity with tools such as Google Workspace and CRM systems (e.g., Salesforce) preferred
Openness to leveraging AI tools to improve workflows and productivity
Bachelor’s degree in Marketing, Communications, Business, or related field
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.

Responsibilities

Support execution of customer advocacy programs, including references, reviews, and storytelling
Manage intake and coordination of customer reference requests across Sales and Customer Success
Help identify, recruit, and nurture customer advocates
Maintain advocacy systems, trackers, and internal resources
Assist in driving customer reviews on key platforms
Coordinate logistics for customer story development
Partner with cross-functional teams to align advocacy efforts with business priorities
Track and report on advocacy performance and engagement
Proactively learn and develop expertise in customer marketing best practices