Customer Marketing Specialist

LogicMonitor•Austin, TX

1d•$69,615 - $95,760•Hybrid

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! As a Customer Marketing Specialist, Expansion Programs & Customer Campaigns, you will play a key supporting role in executing customer marketing campaigns designed to drive engagement, product adoption, and revenue expansion. You will work across several high-impact areas, including lifecycle campaigns, customer communications, webinars, and targeted expansion initiatives. You will collaborate closely with Customer Success, Demand Generation, Product Marketing, and Sales teams to deliver coordinated, data-driven campaigns that support customer growth.This role is ideal for someone looking to build a strong foundation in campaign execution, lifecycle marketing, and customer growth strategies in a fast-paced B2B SaaS environment.

Requirements

4+ years of experience in marketing, customer success, or related roles (internships acceptable)
Strong written communication skills, especially for email and campaign content
Analytical mindset with interest in campaign performance and metrics
High attention to detail and ability to manage multiple projects
Comfortable working in a fast-paced, collaborative environment
Familiarity with marketing automation tools (e.g., Marketo, HubSpot) preferred
Highly organized, proactive, and results-oriented
Openness to leveraging AI tools to enhance campaign execution
Bachelor’s degree in Marketing, Communications, Business, or related field

Responsibilities

Support execution of customer marketing campaigns focused on adoption, engagement, and expansion
Assist in developing campaign assets, including emails, landing pages, and webinar materials
Partner with Customer Success and Product Marketing to align campaigns with customer needs
Coordinate campaign timelines, deliverables, and stakeholder inputs
Track and report on campaign performance metrics and outcomes
Support segmentation and targeting for customer communications
Maintain campaign calendars and documentation
Contribute ideas to improve campaign performance and engagement
Proactively learn and apply customer marketing and lifecycle best practices