Customer Marketing Manager

Valence • New York, NY

9d

About The Position

In this role, you'll turn Valence's Fortune 500 install base into our most powerful growth asset. Companies like Coca-Cola, Nestlé, Vanguard, UPS, and Home Depot are deploying Nadia at scale, and their stories represent some of the strongest proof points in the market. You get to be the one to tell their story.

You'll own the customer advocacy engine: developing case studies alongside senior enterprise executives, building and managing client speaking programs, and delivering sharp, sales-ready proof points that translate customer momentum into pipeline for the commercial team.

This is a high-impact role on a lean marketing team operating at startup velocity. We're looking for someone who's equal parts storyteller and operator, allergic to loose ends, and energized by working directly with the customers reshaping how work gets done in the AI era.

Requirements

• 5+ years in customer marketing, advocacy, lifecycle, or product marketing. A portfolio of published case studies, video testimonials, or reference programs you've personally built carries real weight.
• Natural commercial instinct. You think in terms of outcomes and relationships, not just checklists.
• Sharp storyteller. You can spot which customer stories are worth investing in based on narrative potential and turn raw material into proof points that move deals.
• Strong copywriter. You can write case studies and headlines for C-suite and CHRO audiences without sounding generic.
• Proven executive presence. You’ve built and sustained trusted relationships with VP, C-suite, and senior leaders at large, complex enterprises.
• Connects dots others miss, between what sales is hearing, what customers are saying, and what's on the events calendar.
• Concise, structured communicator who leads with the headline.
• AI-native. You've already built AI into your daily workflow and treat new tools as a first resort, not a novelty. You can point to specific things you've automated, accelerated, or improved with AI in the last six months.
• Thrives in ambiguity without waiting for perfect information. Comfortable making a call, learning from it, and moving on.
• Low ego, high ownership - especially when collaborating across multiple domains.

Responsibilities

• Produce case studies, video testimonials, and live storytelling opportunities that showcase success stories from our Fortune 500 clients.
• Partner closely with commercial and client-facing teams to surface customer voices for press, analyst, and content moments.
• Translate messaging and positioning priorities into sharp customer storytelling.
• Equip the commercial team with customer proof points by use case, industry, and persona that the team can mix and match across assets.
• Prep and orient customers with speaking opportunities across our in-person and virtual event program.
• Develop the programming for executive roundtables and dinners that deepen our most strategic relationships.
• Develop a peer-to-peer community function over time, curating connections between Nadia champions across the install base.

Benefits

• Competitive salary including base + bonuses
• Comprehensive health coverage (medical, dental, vision) from day one
• Generous PTO, company-wide R&R shutdowns, and paid parental leave
• Retirement plan support for US and global employees
• Equity
• Meaningful ownership in a venture-backed company at a growth inflection point
• Financial upside that comes from scaling fast
• Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed