Customer Marketing & Content Lead

Forus•New York, NY

1d•$170,000 - $220,000•Onsite

About The Position

As Customer Marketing & Content Lead at Forus, you will turn the outcomes we create with providers, health systems, and other partners into compelling stories that demonstrate what is possible when patients get better support to access their medicine. You will work directly with customers to identify the strongest stories, uncover the data and experiences behind them, and create materials that are valuable to both Forus and the organizations we serve. This will include case studies and presentations customers can use internally, as well as reports, articles, webinars, and other content we publish independently or alongside medical societies, patient advocacy organizations, and industry partners. You will own the process from finding the story through research, production, approval, and distribution. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus' success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

Requirements

5–10 years of experience in customer marketing, content, journalism, communications, product marketing, or a related role
Exceptional writing and editorial judgment, with the ability to turn complex healthcare work into clear, credible, and compelling stories
Familiarity interviewing customers, executives, clinicians, or other subject-matter experts and building the trust required to tell their stories well
A portfolio of high-quality case studies, articles, reports, videos, or other substantive content you personally helped create
Strong analytical instincts and comfort working with data to identify, validate, and communicate measurable outcomes
Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
High NPS with your former teammates

Responsibilities

Identify the strongest customer outcomes and stories across Forus’ provider, health system, and partner network
Interview clinicians, executives, operators, patients, and internal teams to understand what changed, why it mattered, and how to tell the story clearly
Produce high-quality case studies, presentations, articles, reports, testimonials, webinars, and other customer-led content
Develop co-published content with medical societies, patient advocacy organizations, and other industry partners
Build a repeatable process for sourcing stories, validating data, securing approvals, and turning each project into multiple useful formats
Partner with growth, commercial, partnerships, design, data, and communications teams to ensure customer evidence is used across the company
Support documentary-style and other video storytelling by identifying subjects, shaping narratives, conducting interviews, and guiding production