Customer Manager, Cat Treats
About The Position
The Walmart Customer Manager, Treats develops and executes the omni-channel business strategy for Walmart to drive sustainable growth and strengthen customer partnerships. The role leads annual business planning, forecasting, promotions, assortment strategies, and customer engagement, while partnering cross-functionally to identify and deliver growth opportunities. Working with Customer Marketing, Supply Chain, Digital Commerce, Demand Planning, Revenue Growth Management (RGM), Finance, and other partners, the Customer Manager translates insights into action, optimizes business plans, and supports execution across in-store and digital channels. The role also serves as the primary contact for Walmart merchants and category partners, leads customer discussions and negotiations, and communicates business performance and recommendations to customer and internal leadership teams.
Requirements
- Bachelor's degree.
- 5–7 years of customer management experience.
- Experience with syndicated data sources such as Nielsen, Retail Link, and Luminate.
- Experience using syndicated data systems (Nielsen, IRI, Scintilla), retail portals, sales forecasting, and financial management tools.
- Strong presentation and communication skills.
- Proficiency with Microsoft Excel, PowerPoint, and Word.
- High learning agility and ability to operate in a dynamic environment.
Responsibilities
- Develop and execute customer and category growth strategies for Walmart and Mars.
- Lead annual business planning, including assortment, innovation, promotional, and omni-channel strategies.
- Build and present customer-facing selling stories and strategic business recommendations using shopper, category, and business insights.
- Support line reviews, joint business planning, customer meetings, and strategic partnership initiatives.
- Serve as the primary point of contact for Walmart merchants and category partners.
- Build collaborative partnerships aligned to business priorities and growth opportunities.
- Lead customer discussions, negotiations, and issue resolution with a solutions-oriented approach.
- Manage sales forecasts and business plans using shipment, consumption, and performance trends.
- Monitor business performance and proactively identify risks and opportunities.
- Partner with Demand Planning, Supply, Finance, and Sales Planning teams to support forecast accuracy.
- Develop business recaps and actionable recommendations based on performance insights.
- Develop and execute promotional plans across store and digital channels.
- Drive assortment, display, feature, search, media, and digital commerce initiatives.
- Partner with Shopper Marketing and Walmart Connect teams to optimize promotional investments and measure performance.
- Collaborate with Customer Marketing, Sales Planning, Supply, Demand Planning, Finance, RGM, Digital Commerce, and Category teams.
- Influence cross-functional partners to align resources and execution plans, maintaining an enterprise mindset and understanding end-to-end business impacts.
- Deliver business updates, presentations, and recommendations to customer and internal leadership teams.
- Own business narratives for planning meetings, reviews, and performance discussions.
- Simplify complex business trends into actionable recommendations.
- Demonstrate ownership, accountability, and initiative in a fast-paced environment.
- Contribute to a collaborative, high-performing team culture.
- Support strategic initiatives, special projects, and organizational priorities.
Benefits
- Competitive salary, benefits, and bonus opportunities.
- Extensive learning and development support, including Mars University.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
