Service Manager - CAT Dealership

WIESE GROUP•Tuscumbia, AL

3d•Onsite

About The Position

Wiese USA is seeking an experienced, results-driven Service Manager to lead the service department at its established material handling equipment dealership in East Tuscumbia, Alabama. The manager will oversee daily service operations, lead and develop service technicians and support personnel, deliver strong customer service, and drive departmental performance and profitability. The role combines hands-on leadership and operational oversight with strategic planning for continued growth. The successful candidate will develop employees, build customer relationships, maintain operational excellence, promote accountability and teamwork, and improve processes and results. The Service Manager will provide leadership and support to branch team members; coordinate with parts, sales, rental, and other departments; and champion safety throughout service operations. They will oversee scheduling, dispatching, work orders, technician productivity, budgets, expenses, and performance metrics. They will also address customer concerns, identify opportunities to increase service revenue, and ensure technicians have the tools, equipment, training, and resources needed to do their jobs effectively. Wiese USA describes itself as a large, established, financially strong dealership that values people, relationships, servant leadership, teamwork, and long-term success. The company states that it invests in team members, encourages professional development, and provides opportunities for career growth.

Requirements

At least 4 years of experience in service management, preferably in material handling, forklifts, heavy equipment, automotive, or a related industry.
Experience leading and developing a team of technicians or service professionals.
Strong understanding of service department operations, technician productivity, labor utilization, and departmental financial performance.
Demonstrated ability to manage budgets, monitor performance metrics, and drive profitability.
Excellent leadership, communication, organizational, and problem-solving skills.
Strong customer service orientation and ability to build and maintain long-term business relationships.
Ability to manage competing priorities in a fast-paced, customer-focused environment.
Proficiency with business systems, service management software, and Microsoft Office.
Commitment to workplace safety and team member development.

Responsibilities

Provide leadership, direction, and support to branch team members.
Recruit, train, coach, and develop service team members, building an engaged and accountable team.
Coordinate with parts, sales, rental, and other departments to serve customers effectively.
Promote continuous improvement, teamwork, high-quality results, and exceptional customer service.
Champion workplace safety and ensure technicians follow established safety procedures when servicing, repairing, and maintaining equipment.
Conduct safety meetings, inspections, and reviews; identify hazards and help prevent workplace injuries.
Ensure team members are trained in equipment operation, safe work practices, and personal protective equipment use.
Monitor safety performance, investigate incidents and near misses, and implement corrective actions.
Maintain compliance with OSHA requirements, company safety policies, and applicable industry standards.
Promote accountability and ownership of safety practices throughout the service department.
Oversee daily service operations, including scheduling, dispatching, work order management, and technician productivity.
Ensure technicians have the tools, equipment, training, and resources needed to perform effectively.
Monitor labor sales, technician efficiency and productivity, work order performance, and departmental profitability.
Manage department expenses, labor costs, and operational budgets.
Identify opportunities to grow service revenue through customer relationships, preventative maintenance programs, and expanded service offerings.
Ensure customers receive timely, professional, high-quality service and maintain strong customer relationships.
Resolve customer concerns and service-related issues in a timely and professional manner.