Customer Manager (Fixed Term)

The Clorox Company

2d • CA$83,329 - CA$128,327 • Remote

About The Position

As part of Clorox’s IGNITE blueprint, the Customer Manager plays a critical role in delivering commercial excellence and driving growth across designated customer accounts. Reporting to the Customer Team Leader, this role supports the execution of customer strategies, manages day-to-day account operations, and contributes to the achievement of sales targets and profitability goals. The Customer Manager will collaborate cross-functionally to ensure alignment with Clorox’s strategic priorities, support Joint Business Planning (JBP), and drive flawless execution of sales fundamentals. Success in this role requires strong analytical skills, customer engagement capabilities, and a passion for delivering value to Clorox, our customers, and the shopper.

Requirements

• Minimum 5+ years of sales experience in Consumer Packaged Goods
• Pattison Food Group (Save-On Foods) and Federated Co-operatives Ltd. experience
• Strong understanding of the Canadian retail marketplace and category management principles - all channels
• Strong leadership and influence skills
• Experience within a variety of sales roles including retail exposure, account management and sales planning
• Strong presentation skills with the ability to articulate complex ideas while engaging and inspiring your audience.
• Strong financial acumen and analytical skills.
• Strong computer skills including MS Office
• University degree or equivalent working experience.

Nice To Haves

• Develop strategic thought & leadership
• Ability to think and act with a general manager mindset, accountable to the business planning cycles (MBR/QBR/JBP) and long-term customer strategies.
• Expertise in Net Revenue Management (NRM) and trade investment optimization.
• Build customer stewardship through multi-level relationships, storytelling, and in-person engagement—anchored in a 360° OMNI-channel view.
• Advanced data fluency using performance tools and post-promo analytics.
• Forecasting accuracy and scenario planning.
• Ability to identify and act on growth opportunities using insights.
• Proficiency in systems and processes (Exceedra, POS/ Nielsen, Numerator etc).
• Seamless execution of promotional calendars and trade programs.
• Collaboration with internal teams (Demand Planning, CEC, Strategy) for alignment and efficiency.

Responsibilities

• Manage day-to-day operations for assigned customer accounts.
• Support execution of customer plans, promotions, and trade programs.
• Monitor performance against KPIs and recommend corrective actions (Volume, Gross Sales, Net Sales, and Trade Investment structures).
• Ensure alignment with Clorox’s strategic priorities and sales rhythms on time and in full.
• Ensure full 52 week plans are in place and monitored for optimization and alignment to the business strategies. Being able to translate plans to POS, margin and profit through a customer lens and having a full understanding of how Clorox supports the triple win for customers.
• Strengthen customer relationships across all levels using gold standards and best practices.
• Build and maintain strong working relationships with customer contacts.
• Support Joint Business Planning activities and contribute to negotiation preparation.
• Act as a liaison between customer and internal teams to ensure seamless execution of trade strategies and guardrails are respected.
• Analyze sales data, identify trends, and provide actionable insights.
• Support forecasting, gap analysis, and performance tracking.
• Own the outcomes of forecasting, gap analysis, and corrective action planning for your responsibility area.
• Leverage tools and systems to enable data-driven decision-making.
• Partner with NRM and trade team to ensure plans are fully optimize for investment and accelerated growth that drive ROI.
• Partner with internal teams (Strategy & Business teams where appropriate) to support customer initiatives.
• Contribute to internal planning meetings and share customer insights.
• Own customer presentations and business reviews leveraging presentation gold standards and continuing to enhance customer connectivity and accountability are held.
• Own Monthly/Quarterly/Annual Business Reviews (MBR/QBR/JBP) including KPIs: NCS, Gross Sales, MSC, Volume, and Trade.
• Optimize trade investment and drive Net Revenue Management (NRM) opportunities.
• Drive forecast accuracy and contribute to business planning inputs, and partnerships with Demand and Supply team.
• Use 52-week customer planners for long-term planning and post-promo evaluation.
• Focus on gap and opportunity solving to course-correct the business using trade investment principles.
• Strengthen customer relationships as the first point of contact and trusted advisor.
• Lead business reviews and build stewardship through regular customer meetings.
• Use gold-standard storytelling across all customer levels.
• Be invested with time in field and with retailer partner to deepen and enhance the focus on 5Cs and 4Ps.
• Use analytics and performance reviews to identify gaps and opportunities.
• Leverage tools, data sources, and technology for fast diagnosis and decision-making.
• Optimize trade investment ROI through consistent trade performance analytics.
• Identify new business opportunities and provide actionable recommendations.
• Master forecasting, trade planning, and executional rigor.
• Identify inefficiencies and implement best-in-class solutions.
• Manage multiple priorities with agility and precision.
• Proficiency in trade and planning systems (e.g., Exceedra, SAP TPM).
• Leverage technology to improve speed, accuracy, and performance.
• Drive enhancements in reporting, workflows, and tool usage.

Benefits

• Robust health plans
• Competitive pension program with a company match
• Paid time off benefits (including half-day summer Fridays, depending on location)
• Maternity leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree