Concierge — Fixed Term

JLL•Cambridge, ON

1d•CA$55,000 - CA$61,500•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Summary The Concierge provides front desk reception, visitor experience, administrative, office services, and workplace support to ensure a professional, organized, and welcoming office environment. This role is the first point of contact for employees, visitors, vendors, and internal stakeholders and supports day-to-day site operations, deliveries, meeting and event coordination, supply management, document preparation, records administration, and general team coordination. The successful candidate will exercise discretion, sound judgment, and a high level of professionalism when handling confidential information, communicating with employees and visitors, and supporting internal stakeholders.

Requirements

Previous experience in concierge services, front desk reception, administration, workplace services, office services, hospitality, facilities support, or a related role is preferred.
Strong customer service skills with the ability to communicate professionally with employees, visitors, vendors, and stakeholders.
Excellent organization, prioritization, and time-management skills.
Ability to manage multiple tasks in a fast-paced, on-site office environment.
Strong attention to detail and accuracy when preparing documents, maintaining records, and coordinating logistics.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to handle confidential and sensitive information appropriately.
Reliable, professional, proactive, and able to work independently as well as part of a team.

Responsibilities

Support a professional, client-focused workplace experience for employees, visitors, vendors, and internal stakeholders.
Contribute to the effective operation of front desk reception, office services, events, and administrative support functions.
Represent the company in a professional manner through daily interactions, service delivery, and communication.
Work collaboratively with facilities, mailroom, vendors, and other internal teams to support business needs.
Help control operating expenses by monitoring supply usage, obtaining pricing where required, and escalating opportunities for cost-effective service delivery.
Provide reception and visitor support, including greeting visitors, responding to general inquiries, redirecting requests, and notifying appropriate personnel.
Use discretion and judgment when screening visitors, telephone calls, emails, and other inquiries.
Assist with deliveries, incoming and outgoing mail, courier shipments, and related office service activities.
Assist with meeting, conference, seminar, workshop, and workplace event support through staff-submitted service tickets, which may include accepting food deliveries, ordering office and food supplies, setting up furniture, assisting with room bookings, coordinating logistics and materials, and completing follow-up as required.
Maintain office supply inventory, monitor usage, place orders, and source pricing information for office supplies and equipment when needed.
Coordinate basic office maintenance requests and escalate facilities-related issues through the appropriate channels.
Maintain financial records and trackers, including updating information, performing basic calculations, and supporting accurate administrative and operational reporting.
Set up, maintain, classify, sort, and file electronic and hard-copy records, correspondence, and confidential documents.
Update and maintain confidential files and records in accordance with established policies and procedures.
Handle sensitive and confidential information with professionalism and discretion.
Support general administrative tasks and other duties as reasonably assigned.