Customer Manager - Natural Channel

Acosta • Happy Valley, OR

4d

About The Position

The Customer Manager – Natural Channel leads and manages principals’ business within designated customer accounts. The role drives sales performance, strengthens client relationships, and executes strategic plans to deliver measurable results. It involves achieving sales objectives, developing customer business plans, engaging decision-makers, optimizing revenue and costs, supporting in-store execution, managing trade marketing funds, and coordinating with principals and internal teams. The Customer Manager also contributes market insights, supports major retail initiatives and special projects, and uses internal systems to support business planning.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.
• At least 6 months of experience in retail (CPG industry), marketing, space management, or resets.
• Strong command of Microsoft Office Suite, including PowerPoint, Excel, Word, and Outlook, and web-based applications.
• Excellent presentation and communication skills.
• Ability to manage multiple projects simultaneously, with strong organizational and time-management skills.
• Visual acuity and color perception.
• Ability to lift up to 50 lbs. and carry up to 20 lbs.
• Ability to push and pull materials.
• Active listening and verbal communication skills.
• Willingness and ability to travel as needed.

Nice To Haves

• Experience in sales administration or finance.

Responsibilities

• Achieve sales objectives for volume and sales fundamentals, including merchandising, assortment, pricing, and shelving, while optimizing cost efficiency.
• Develop and execute a Customer Business Plan aligned with principal priorities.
• Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies.
• Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations.
• Collaborate with customer operations teams to ensure strong in-store presence and retail execution.
• Oversee trade marketing funds, coordinate direct shipments, and use data insights to support sales initiatives.
• Operate within established budgets and use resources efficiently.
• Maintain proactive communication with principals and internal teams to support alignment and collaboration.
• Partner with Retail Sales Managers on initiatives such as new product launches, promotional drives, and contests.
• Apply market and customer insights and involve marketing, technology, and administrative resources to achieve business goals.
• Provide timely updates on sales priorities to internal stakeholders and contribute to knowledge sharing across teams.
• Share insights and collaborate with peers to build organizational capability and collective success.
• Use internal systems and tools for business planning and maintain proficiency with communication platforms.
• Provide leadership with feedback on opportunities to improve operations and strengthen the organization.
• Complete assigned special projects that contribute to overall business success.

What This Job Offers

• Job Type: Full-time