Customer Loyalty Program Manager
About The Position
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... As the Customer Loyalty Program Manager, you will own the end-to-end strategy, execution, and continuous transformation of Ford's U.S. Customer Loyalty Program (CLP) and Loaner programs. In this highly visible role, you will lead the modernization and strategic design of our loaner ecosystem, establishing a frictionless, Best-in-Class (BIC) experience for our dealer partners and customers across the entire ownership lifecycle. You will champion change management across our field organization and dealer network, manage critical vendor relationships, and partner closely with Finance to deliver against budget, operational, and customer experience (CX) targets. Operating with significant autonomy, you will serve as a key influencer to senior stakeholders across the enterprise, shaping the future of Ford's dealer and customer mobility experience.
Requirements
- End-to-end strategy ownership
- Execution and continuous transformation of programs
- Modernization and strategic design of loaner ecosystems
- Establishing a frictionless, Best-in-Class (BIC) experience
- Change management across field organization and dealer network
- Management of critical vendor relationships
- Partnership with Finance for budget, operational, and CX targets
- Influencing senior stakeholders
- Shaping the future of dealer and customer mobility experience
Responsibilities
- Own the end-to-end strategy, execution, and continuous transformation of Ford's U.S. Customer Loyalty Program (CLP) and Loaner programs.
- Lead the modernization and strategic design of our loaner ecosystem, establishing a frictionless, Best-in-Class (BIC) experience for our dealer partners and customers across the entire ownership lifecycle.
- Champion change management across our field organization and dealer network.
- Manage critical vendor relationships.
- Partner closely with Finance to deliver against budget, operational, and customer experience (CX) targets.
- Serve as a key influencer to senior stakeholders across the enterprise, shaping the future of Ford's dealer and customer mobility experience.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
